Spectrum reviews

3.3

52% would recommend to a friend

(18,899 total reviews)
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Chris Winfrey

53% approve of CEO

45% positive business outlook

Spectrum has an employee rating of 3.3 out of 5 stars, based on 18,899 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Spectrum employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicações industry (3.6 stars).

Reviews by job title

19K reviews
3.0
Jun 9, 2014
Recommend
Business Outlook

Pros

Pay is very decent, great shift options

Cons

When I applied for the job and ultimately employed, it was not stated that I would be selling until the first day in training

2.0
Jun 8, 2014
Recommend
Business Outlook

Pros

Free cable TV/Internet Co-workers are mostly great people Pay was decent

Cons

Installer-training was bad; Class was an absolute nightmare with a teacher who would teach students things the wrong way, and was more interested in taking a 30 minute break every 2 hours. Field training was erratic; constantly got pulled out of training to run equipment over to other technicians an hour away. Bad equipment; I had 3 trucks die on me in 9 months. Also, equipment for installs is scarce and doesn't work half of the time. Hours are wasted on the phone with dispatch (great folks by the way) to try and get stuff to work. Management claims it's "quality over quantity", but expect many phone calls during jobs asking "what's taking so long", and sometimes a manager will just say "cut your losses and go to the next job". The next day you can expect to be chewed out for not doing a job properly. Obvious favoritism among managers; if an employee is willing to spy and snitch on coworkers, they'll have a bright future. Quality control is very subjective; one QA tech will mark you down on something that another QA tech will let slide. Also, QA's are supposed to be done within 24 hours (preferably within an hour after a job is completed). I've had some done at least 72 hours after completion. And got marked off because a customer disconnected a router from a computer. If they want you gone they'll do anything to demotivate you, up to the point where you'd consider injuring yourself just to not having to deal with their nonsense anymore.

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Glassdoor has 19,980 Spectrum reviews submitted anonymously by Spectrum employees. Read employee reviews and ratings on Glassdoor to decide if Spectrum is right for you.