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      Spectrum

      Engaged Employer

      Spectrum reviews

      3.3

      52% would recommend to a friend

      (18,879 total reviews)
      avatar

      Chris Winfrey

      54% approve of CEO

      46% positive business outlook

      Ratings by category

      3.8

      Compensation and benefits

      3.7

      Diversity & inclusion

      3.3

      Career opportunities

      3.0

      Culture & values

      3.0

      Work/Life balance

      2.8

      Senior management

      Spectrum has an employee rating of 3.3 out of 5 stars, based on 18,879 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Spectrum employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicações industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      19K reviews
      2.0
      Dec 29, 2008

      A good paying job for a highschool graduate

      Broadband sales
      Recommend
      Business Outlook

      Pros

      Free cable, and opportunity for commission. The ability to work second shift if need be. Young workforce. Most employees went out after work to let off steam. The average age seems to be 21 years old there.

      Cons

      No guarantee of schedule. Schedule changes atleast twice a year. There is no training once out of the 4 week training period. Supervisors are not great at leading or listening to employees. Constant worry about Charter going bankrupt. Sales reps are tied to the phones during work hours. Goals set do not take into account the need for restroom breaks or customer needs.

      3.0
      Dec 19, 2008

      Glad to have work.

      Senior systems technician
      Recommend
      Business Outlook

      Pros

      Free cable/internet and discounted phone service. Ability for field techs to take vehicles home. Company vehicles have a gas card, obviously to be used only for the company vehicle. The company work vehicle saves on maintenance and gas costs for my personal vehicle. The company offers retirement package (401k), medical/dental/vision benefits, other companies may offer better costs for the services, but Charter does cover all bases. Easy to move up in position as a field employee and was able to double my starting salary in about 5 years.

      Cons

      Mandatory overtime without storm damage. Management expecting employees to sacrifice family time while they are not willing to do the same. Charter management expects employees to stay after hours to finish work while management is leaving out the door 15 minutes early on a regular basis.

      3.0
      Nov 30, 2008

      Lack of Caring

      Broadband technician iii
      Recommend
      Business Outlook

      Pros

      Being able to move from one job to another is doable. Charter does require that you gain at least a certain level of competancy within the job you were hired to do. After meeting that level you can switch to different areas within Charter.

      Cons

      Lack of communication, expectations. They do a terrible job of listening or caring what customer or employee complaints or thoughts are. It is very easy to burn out because of this lack of caring. The job of giving service to the customer is great, with installation, troubleshooting, etc. But, dealing with a PDA that doesn't make sense, and is hard to use, bosses that don't respect the customers wants or their property. Arrogance would be a fitting word here.

      Viewing 18856 - 18858 of 18,879 Reviews
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      Glassdoor has 19,958 Spectrum reviews submitted anonymously by Spectrum employees. Read employee reviews and ratings on Glassdoor to decide if Spectrum is right for you.