Spectrum reviews

3.3

52% would recommend to a friend

(18,877 total reviews)
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Chris Winfrey

54% approve of CEO

46% positive business outlook

Spectrum has an employee rating of 3.3 out of 5 stars, based on 18,877 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Spectrum employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicações industry (3.6 stars).

Reviews by job title

19K reviews
3.0
Dec 11, 2008
Recommend
Business Outlook

Pros

All the overtime you could want. Great if you're single. A good benefits package and, if you overlook their recent class action lawsuit, the pay isn't terrible. Free cable and internet are also quite a heft savings each month, and the use of a company vehicle for the commute can save on insurance and gas. It's not too difficult to be promoted provided you keep track of your year end goals and work hard. Still, management could do better in terms of preparing employees for written exams. So long as the corporate management doesn't interfere too often, the local office tends to run fairly well.

Cons

Sr. Management will do anything to avoid upgrading existing infrastructure and making any serious capital expenditures. Be prepared to fix the same problems over and over. Also, the use of contract employees leaves both customers and the plant in horrible condition.

3.0
Nov 30, 2008
Recommend
Business Outlook

Pros

Being able to move from one job to another is doable. Charter does require that you gain at least a certain level of competancy within the job you were hired to do. After meeting that level you can switch to different areas within Charter.

Cons

Lack of communication, expectations. They do a terrible job of listening or caring what customer or employee complaints or thoughts are. It is very easy to burn out because of this lack of caring. The job of giving service to the customer is great, with installation, troubleshooting, etc. But, dealing with a PDA that doesn't make sense, and is hard to use, bosses that don't respect the customers wants or their property. Arrogance would be a fitting word here.

3.0
Oct 26, 2008

Ups and Downs

Anonymous employee
Recommend
Business Outlook

Pros

Often a great pay for the area. Technology was top notch. My particular manager was very easy to work with if there was family issues or anything else. I don't think this was a common trait amoung upper management. Commssion of rCSR and incentive programs were great, and technicians also had opportunities, very mucha make your own way mentality.

Cons

A very by the book approach that allowed no wiggle room in most cases. Company like most cable companies was so focused on the numbers and money that they over looked smaller details were they were bleeding money and didn't care about it.

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Glassdoor has 19,956 Spectrum reviews submitted anonymously by Spectrum employees. Read employee reviews and ratings on Glassdoor to decide if Spectrum is right for you.