Does Spectrum pay their employees well?

According to anonymously submitted Glassdoor reviews, Spectrum employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Spectrum. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Spectrum?

52% of Spectrum employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Spectrum 3.0 out of 5 for work life balance, 3.0 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at Spectrum?

Customer Service Representative (940) , Sales Representative (472) , Inbound Sales Representative (391) , Account Executive (370) , Sales Associate (359) , Retention Specialist (354) , Field Technician (349) , Direct Sales Representative (320) , Field Service Technician (272) , Sales (244) , Outside Sales Representative (217) , Customer Service Representative (CSR) (199) , Billing Specialist (198) , Inside Sales Representative (195) , Technician (168)

What are the pros of working at Spectrum according to real employee reviews?

"The benefits are great because you get them right away as you start working and just need to enroll." ((in 3274 reviews)); "The people are great and the work itself once you get the hang of it can be very easy." ((in 618 reviews)); "Ppl would say comission but they promise a good commission within 2 months and it literally takes over 6 months." ((in 323 reviews)); "Good training and stability within" ((in 322 reviews)); "Good money when deals go through and lots of free time if you are hitting numbers" ((in 318 reviews))

What are the cons of working at Spectrum according to real employee reviews?

"Poor management they seem to not care about you and that you’re just a number instead of a valued employee." ((in 1178 reviews)); "There is no work life balance expect this to be a 80 hour weekly commitment." ((in 389 reviews)); "Customer issues and bad managers" ((in 282 reviews)); "long hours if your last few jobs have a lot of things to do since you'll be out late." ((in 269 reviews)); "some supervisors have more than one newer company vehicle and techs get the worn out ones" ((in 253 reviews))

What are employees saying about Spectrum layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Spectrum layoffs and their outlook for job security at Spectrum in 2026.

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Spectrum

Spectrum reviews

3.3

52% would recommend to a friend

(18,877 total reviews)

Chris Winfrey

54% approve of CEO

46% positive business outlook

Ratings by category

3.8

Compensation and benefits

3.7

Diversity & inclusion

3.3

Career opportunities

3.0

Culture & values

3.0

Work/Life balance

2.8

Senior management

Spectrum has an employee rating of 3.3 out of 5 stars, based on 18,877 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Spectrum employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicações industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

19K reviews

4.0

Feb 26, 2009

Valuable and honest opinion of Charter Communication.

Broadband technical specialist i

Recommend

Business Outlook

Pros

Charter has the best atmosphere to work in regards to any other company that I have worked for. Everyday the leadership team does something to spice up the mood and make the monotony of answer the phone a little bit better. Special projects, and incentives boost not only performance it helps moral. These incentives range from you supervisor taking calls in your stead, to getting paid time off of the phones as well as mentoring other agents. However the best reason of all to work for Charter Communications, is the diversity and awareness that everyone bring when they walk through the doors. Plus, we have a fitness center, and stocked medicine cabinets with Advil,Tylenol, and Pepto.

Cons

Fluctuating economy and a garish media; for the fact that I am here to support our customer, not report our third quarter earning. If you need that you can go to money.cnn.com

4.0

Jun 12, 2008

CHARTER-AN OUTSOURCED U.S. COMPANY

Customer service professional

Recommend

Business Outlook

Pros

CHARTER COMM. IS A PRETTY NICE PLACE TO WORK. THE HAVE GREAT BENEFITS AND GREAT COMPENSATION. THEY ALSO SPEND A GREAT AMOUNT OF MONEY ON EMPLOYEE RECOGNITION AND REWARDS FOR MEETING STANDARDS. THEY WERE EVIROMENTALLY FRIENDLY WHEN IT CAME TO RECYCLING AND A PAPERLESS COMPANY. THEY ALSO HAVE SOME GREAT AMMENITIES IN THERE OFFICES (SLEEP ROOM AND A DAY CARE).

Cons

SOME OF THE DOWNSIDES AT CHARTER WERE THE LACK OF KNOWLEDGE BY SOME OF THERE UPPER MANAGMENT. ALSO IN 2006 THEY CLOSED 7 OUT OF THE 11 U.S. CALL CENTERS TO OUTSOURCE IN ASIA AND MEXICO. THEY ALSO HAVE SOME BAD FINANCIAL OFFICERS THAT HAVE TAKEN THE COMPANY IN TO A SEVERE DEFICIT.

4.0

Jul 16, 2012

It was wonderful

Broadband technician

Recommend

Business Outlook

Pros

Easy going environment, lots of benefits

Cons

Not for people who are not people friendly, you need to be patient.

Viewing 18874 - 18876 of 18,877 Reviews

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Jobs at Spectrum

Customer Service Representative

Customer Service Representative (Technical Support)