Spectrum reviews

3.3

52% would recommend to a friend

(18,895 total reviews)
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Chris Winfrey

53% approve of CEO

46% positive business outlook

Spectrum has an employee rating of 3.3 out of 5 stars, based on 18,895 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Spectrum employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicações industry (3.6 stars).

Reviews by job title

19K reviews
1.0
Jun 27, 2008
Recommend
Business Outlook

Pros

Free cable/Internet...and pretty easy job as long as you don't mind never being recongnized or having any chance at advancement.

Cons

Management did not care at all about the employees. Equipment was barly working, but never replaced. Promotions were given based on who sucked up the most...and went to the least qualified generally. Complaints were ignored. Co-Workers had no respect for anyone. I was doing the work of someone three levels above me, covering twice the calls and fixing problems that those who were promoted over me had no clue how to fix, but because they kissed up to the boss more, they got the raise. I was also shafted on the schedule, being forced to work weekends when scheduling was by seniority according to management...because the idiots that were hired after me were cuter and the manager wanted to impress them.

3.0
Jun 20, 2008
Recommend
Business Outlook

Pros

The benefits are significant. These include free cable TV and Internet service and other services are deeply discounted. A 50% match of the first 5% contributed to the Fidelity managed 401(k) program. And the vacation, sick time, and insurance policies are fair. For the technically inclined, you have a chance to work on the latest gear offered by Cisco, Motorola, etc.

Cons

-Dealing with the enmity of neighbors and friends. -Morale within Charter has never been good as many employees worry about the prospect of Charter being sold or losing their job. -There appears to be a great discrepancy between corporate divisions; the further north you go, the better the work quality seems to get. -There is not real training, just on the job training.

4.0
Jun 12, 2008
Recommend
Business Outlook

Pros

CHARTER COMM. IS A PRETTY NICE PLACE TO WORK. THE HAVE GREAT BENEFITS AND GREAT COMPENSATION. THEY ALSO SPEND A GREAT AMOUNT OF MONEY ON EMPLOYEE RECOGNITION AND REWARDS FOR MEETING STANDARDS. THEY WERE EVIROMENTALLY FRIENDLY WHEN IT CAME TO RECYCLING AND A PAPERLESS COMPANY. THEY ALSO HAVE SOME GREAT AMMENITIES IN THERE OFFICES (SLEEP ROOM AND A DAY CARE).

Cons

SOME OF THE DOWNSIDES AT CHARTER WERE THE LACK OF KNOWLEDGE BY SOME OF THERE UPPER MANAGMENT. ALSO IN 2006 THEY CLOSED 7 OUT OF THE 11 U.S. CALL CENTERS TO OUTSOURCE IN ASIA AND MEXICO. THEY ALSO HAVE SOME BAD FINANCIAL OFFICERS THAT HAVE TAKEN THE COMPANY IN TO A SEVERE DEFICIT.

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