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      Spectrum

      Engaged Employer

      Spectrum reviews

      3.3

      52% would recommend to a friend

      (18,900 total reviews)
      avatar

      Chris Winfrey

      53% approve of CEO

      45% positive business outlook

      Ratings by demographic groups

      Spectrum has an employee rating of 3.3 out of 5 stars, based on 18,900 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Spectrum employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicações industry (3.6 stars).

      Reviews by job title

      19K reviews
      2.0
      Jul 21, 2020

      Mill

      Director, marketing
      Recommend
      Business Outlook

      Pros

      Good Pay if you negotiate it when you are being hired

      Cons

      Leadership doesn't care about bad supervisors and loses good employees.

      avatar
      Spectrum Response
      5y
      We appreciate the effort you took to share your experience with us. It really makes a difference when you feel supported by your team and leadership.
      1.0
      Jul 5, 2020

      Absolutely do not care at all.

      Direct sales representative
      Recommend
      Business Outlook

      Pros

      About the only pros I can really come up with is the exercise you get being out in the field. The rest, is...okay, nothing to scream home about with benefits aside they dont cost a ton.

      Cons

      Where to start? Just about everything that Ive learned or been told has been contradicted either verbally or in writing. They constantly push you to get sales in the middle of the pandemic when we have record job losses, and never even bothered getting to anything that resembles a downturn in infections. During conversations with the mandatory lock down, they constantly felt it necessary to remind us we could be out there as a essential business. Even so we have been out since phase 1 opening, while other sections have been given work at home, or simply have not been out there. 20 sales during this pandemic is a joke, most of the "successful" reps work from 9am to 9pm. They dont keep any promises either. Bunch of smoke and mirrors for us and more so for the potential customers. Territory demands are a joke too. The commission is great on paper but unless you actually manage to get 20+ it really isnt all that great. Everything revolves around internet, if you cant get someone to get spectrum internet just dont bother. Theyre forcing mobile down our throats with one of the worst byob setups ever. I could keep going but why bother. Just dont work here.

      avatar
      Spectrum Response
      5y
      Thank you for your review. We appreciate your concerns as we work together through these unprecedented times. As one of FEMA’s Community Lifeline sectors, our services are essential to hospitals, emergency first responders, government facilities, the news media and our communities to stay connected, help flatten the curve and protect the country. Making sure we deliver these vital communications while supporting our employees is our top priority. To that end, we made a number of changes to our operations that will help our employees better manage through this challenging time. These include an additional 15 days of paid time off to be used for any COVID-19 related personal need, increased social distancing plans in all of our call centers and operations facilities, and the option for remote work for employees whose jobs allow them to work outside the office without endangering our obligation to provide critical services. We thank you for all you are doing every day to support our customers and communities to ensure they remain both connected and safe.
      1.0
      Jun 22, 2020

      Churn

      Inside sales representative
      Recommend
      Business Outlook

      Pros

      Benefits are great while hourly compensation is extremely low with the promise to make it up in commission.

      Cons

      All calls count against your commission whether they are serviceable or not. They use sales as underpaid receptionists to transfer calls to other departments and the calls take away from your commission. The environment is very unhappy and most people quit within a month of training. The turnover is completely crazy. This company seems to bank on high turnover and must realize that they save lots of money when reps quit because of the miserable environment and they do not have to pay out their commission.

      avatar
      Spectrum Response
      6y
      We appreciate you taking the time to share your experience as a former employee. We consider a lot of variables when developing compensation and commission scales, and are sorry your experience did not meet with your expectations. We will continue to assess this essential component of the Spectrum employee experience
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      Glassdoor has 19,981 Spectrum reviews submitted anonymously by Spectrum employees. Read employee reviews and ratings on Glassdoor to decide if Spectrum is right for you.