Does SupportYourApp pay their employees well?

According to anonymously submitted Glassdoor reviews, SupportYourApp employees rate their compensation and benefits as 4.5 out of 5. Find out more about salaries and benefits at SupportYourApp. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at SupportYourApp?

89% of SupportYourApp employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated SupportYourApp 4.6 out of 5 for work life balance, 4.6 for culture and values and 4.5 for career opportunities.

What are the top reviewed jobs at SupportYourApp?

Customer Service Representative (518) , Customer Support Representative (59) , Customer Support Consultant (21) , Support Consultant (20) , Customer Service (19) , Customer Support (19) , Customer Support Agent (17) , Customer Support Specialist (16) , Service Delivery Manager (16) , Consultant (13) , Manager (11) , Customer Service Agent (10) , Technical Support Engineer (10) , Team Lead (8) , Customer Service Representative (CSR) (7)

What are the pros of working at SupportYourApp according to real employee reviews?

"Excellent and friendly team." ((in 78 reviews)); "Great management and processes" ((in 44 reviews)); "There is always someone to talk to in the office and the manager is always in touch." ((in 28 reviews)); "Everyone here is friendly and supportive." ((in 26 reviews)); "The onboarding had great pacing, as well as the trainings I received in the following months." ((in 25 reviews))

What are the cons of working at SupportYourApp according to real employee reviews?

"Salary is low and they get a lot of money from each project." ((in 33 reviews)); "No benefits like health insurance and really sad amount of vacation/personal days off" ((in 11 reviews)); "no health insurance" ((in 5 reviews)); "No insurance" ((in 4 reviews)); "Atrocious leadership, especially CCO." ((in 4 reviews))

What are the top reviewed SupportYourApp locations?

São Paulo , Rio de Janeiro , Belo Horizonte

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SupportYourApp

SupportYourApp reviews

4.5

89% would recommend to a friend

(871 total reviews)

Daria Leshchenko

92% approve of CEO

90% positive business outlook

Ratings by category

4.7

Diversity & inclusion

4.6

Culture & values

4.6

Work/Life balance

4.5

Senior management

4.5

Compensation and benefits

4.5

Career opportunities

SupportYourApp has an employee rating of 4.5 out of 5 stars, based on 871 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The SupportYourApp employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologia da informação industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Reviews by job title

871 reviews

5.0

Dec 2, 2022

My experience at SUP

Support consultant

Recommend

Business Outlook

Pros

Everything is great so far and schedule is the main advantage for me. Everyone is nice and friendly in my team

Cons

Having more frequent meetings with my DM would be nice, but I needed, I can always reach out to the teamlead

SupportYourApp Response

Thank you for your feedback and for your SUPport! Your SupportYourApp team :)

5.0

Dec 1, 2022

One of the best experiences

Customer service representative

Recommend

Business Outlook

Pros

I couldn't even ask for a better team and manager. We are like a big family

Cons

I can't think of anything

SupportYourApp Response

Thank you for your feedback and for your SUPport! Your SupportYourApp team :)

3.0

Nov 28, 2022

4 month in, already want to leave

Customer support representative

Recommend

Business Outlook

Pros

All comes to people, they are awesome, you can always find a good company. My Delivery Manager is a really nice guy, responds fast, can get into your shoes, deliver even bad news smoothly. Teammates support you as well. Option to work remotely. Smooth onboarding.

Cons

“Flexible schedule” can be only in your imagination, cannot tell for every project, but my project really lacks people and you are forced to work night shifts even if you have chosen the other time frame or even preferred to have a day off, currently working 11 days in a row, and it is really frustrating. Work life balance? Forget about it! Compensation for all of the responsibilities on my behalf is tiny( please do not tell me that I agreed on that by signing the offer, I didn’t know that I cover every possible aspect of clients request from handling the docs and personal data to handling feedback and working with the community) Not much vacation days, and even if you want to go on a normal vacation, be kind and wait for a year to accumulate days for that vacation You have caught a disease? spend half of your salary on drugs and recovery

Viewing 679 - 681 of 871 Reviews

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Jobs at SupportYourApp

(English C1 & native Portuguese) Technical Support Consultant (remote, LATAM)

Salvador, Bahia

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(English C1 & native Portuguese) Technical Support Consultant (remote, LATAM)

Rio de Janeiro, Rio de Janeiro

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(English C1 & native Portuguese) Technical Support Consultant (remote, LATAM)

Ceará

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(English C1 & native Portuguese) Technical Support Consultant (remote, LATAM)

Curitiba

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(English C1 & native Portuguese) Technical Support Consultant (remote, LATAM)

Belo Horizonte, Minas Gerais

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