Pros
1- Freedom to make decisions regarding the front line. 2- Ability to coach and validate associates. 3- Time to fill and clean the queue line. 4- Opportunity to affect customers' experiences positively. Just today, I happened to be by register 2 and immediately offered to bring an elderly customer's recently purchased luggage out to her car. She was overjoyed by my help, and I was happy to see her leave with a smile on her face. 5- Opportunity to protect my associates from customers who are ticket-switching, putting clearance stickers on brand-new merchandise, and returning stolen merchandise.
Cons
1- I am absolutely frustrated to come in an hour before I start work to see all the bins behind the registers overflowing with merchandise, as well as the fitting room racks and the front completely full. It is also frustrating to come in and see that the pulls have not been done. All these circumstances put the night crew behind a good hour, which is unfair to them and me. 2- The communication among coordinators, managers, and associates is non-existent. 3- Plenty of no-call/no-shows/call-ins that put the day/night crew behind even more. 4- Lazy associates who don't clean their messes or who recover by doing the bare minimum.
