The Cigna Group reviews

3.5

64% would recommend to a friend

(6,784 total reviews)
avatar

David Cordani

67% approve of CEO

56% positive business outlook

The Cigna Group has an employee rating of 3.5 out of 5 stars, based on 6,784 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The Cigna Group employee rating is in line with the average (within 1 standard deviation) for employers within the Cuidados de saúde industry (3.4 stars).

Reviews by job title

7K reviews
3.0
Apr 18, 2024

HR and Executive Leadership

Recommend
Business Outlook

Pros

Decent pay, benefits and breadth of opportunities. The potential is there.

Cons

HR policy around Future of Work has alienated bulk of top performers. Basically HR and Executives are forcing folks back into the office without regard to productivity or fiduciary responsibilities. How can you hire people into remote roles and the dictate they come into office after the fact and expect anyone to respect or trust you. Why pay for leadership and management when you let HR folks who know nothing about the business dicate how your manage talent.

1.0
Nov 5, 2023
Recommend
Business Outlook

Pros

When I started we used motivational interviewing to meet people where they were and help take them where they needed to be. It’s nothing like this now. Oversea people do call one and it’s such a horrible disjointed customer experience now.

Cons

Now we just ask a bunch of assessment questions and have no time to talk to the customer because we are 30 min back to back with no admin time. Upper management doesn’t understand it takes 10 min to be fully prepared to call a customer so we are never prepared…..we don’t know gaps or incentive or anything because it takes time to look it all up and we have no time to look it up. The systems run so slow and don’t talk to each other that every customer is like a research project. All coaches miss so many things due to how disjointed it is. The notecube is so long you can’t easily review the note from last call, because they have added so much junk that is not needed in the notecube.

2.0
Sep 17, 2023

Not Going in the Right Direction

Recommend
Business Outlook

Pros

Dedicated employees who work hard to make a genuine difference for internal and external customers despite pervasive bureaucracy

Cons

First, executive leadership is reactionary with implementation of its policies. The latest example of this is HR requiring employees who have been working remotely throughout their tenure to now go into an office if they live within 50 miles of the office location, ostensibly to encourage greater collaboration. However, none of the people with whom you would typically collaborate would be aligned to that office because remote employees work with colleagues based all over the country. Therefore, many employees are being compelled to commute many miles, for what could be hours depending upon traffic conditions, to sit in a cube and collaborate via Webex with the same people they would be collaborating with from their home office. All this feels like a disingenuous way to reduce headcount without having to do layoffs and pay severance. Second, though management touts "talent mobility", it can be extremely difficult to move up within the organization if you are not willing to change departments. Instead, employees from outside your team are given preference for promotional opportunities or, worse yet, external candidates are hired over more talented and skilled team members. There is a culture of favoritism when it comes to career progression - anyone who is not willing to participate in office politics will only get so far in this organization. Last, there is a constant churn of employees from all levels leaving the organization, by choice and otherwise. When you see frequent significant changes in leadership and management and downsizing/offshoring of teams and departments, it is disconcerting to say the least. And because effective downstream communication from leadership is inconsistent at best and nonexistent at worst, the average employee is left to wonder what the heck is really going on.

Viewing 28 - 30 of 6,784 Reviews

Glassdoor has 7,519 The Cigna Group reviews submitted anonymously by The Cigna Group employees. Read employee reviews and ratings on Glassdoor to decide if The Cigna Group is right for you.