Does The Cigna Group pay their employees well?

According to anonymously submitted Glassdoor reviews, The Cigna Group employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at The Cigna Group. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at The Cigna Group?

64% of The Cigna Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated The Cigna Group 3.6 out of 5 for work life balance, 3.4 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at The Cigna Group?

Customer Service Representative (352) , Software Engineer (80) , Project Manager (66) , Business Analyst (65) , Customer Service Advocate (65) , Manager (65) , Analyst (60) , RN Case Manager (59) , Customer Service Representative (CSR) (57) , Underwriter (57) , Director (53) , Claims Representative (50) , Intern (42) , Case Management Analyst (39) , Pharmacy Technician (36)

What are the pros of working at The Cigna Group according to real employee reviews?

"Great benefits and offers a lot of VTO for days where you need extra time!" ((in 556 reviews)); "Pay is good but you have to leave and return to get your market value if you've been with them many years" ((in 469 reviews)); "Work from home is great" ((in 398 reviews)); "A company that truly understands an employee with a good work/life balance is a happy productive employee." ((in 388 reviews)); "Have worked with some really great people and made some strong relationships over a long tenure." ((in 313 reviews))

What are the cons of working at The Cigna Group according to real employee reviews?

"Poor management and that’s the truth" ((in 325 reviews)); "Poor training and very easy to get lost in the administrative nonsense" ((in 140 reviews)); "bad managers are not removed" ((in 139 reviews)); "In 2024 senior leadership has decided all positions are now in office aligned and is forcing people to go to an office or resign." ((in 99 reviews)); "Layoffs are common and job stability is a concern" ((in 59 reviews))

What are employees saying about The Cigna Group layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about The Cigna Group layoffs and their outlook for job security at The Cigna Group in 2026.

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The Cigna Group

The Cigna Group reviews

3.5

64% would recommend to a friend

(6,798 total reviews)

David Cordani

66% approve of CEO

55% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.6

Work/Life balance

3.5

Compensation and benefits

3.4

Culture & values

3.3

Career opportunities

3.1

Senior management

The Cigna Group has an employee rating of 3.5 out of 5 stars, based on 6,798 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The Cigna Group employee rating is in line with the average (within 1 standard deviation) for employers within the Cuidados de saúde industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

7K reviews

1.0

Aug 23, 2009

Favoritism abounds

Customer service analyst

Recommend

Business Outlook

Pros

Cigna has a very diverse work environment, and will work to provide time off for it's employees when they require it. Management and co-workers have at least the appearance of respectfulness

Cons

Will not factor experience or seniority when determining position placement. Have tendancy to promise one thing and deliver another. Require strict metrics that penalize the amount of time shared with the customer but then advise the customer is first. (Yeah I know makes no sense) Failure to recognize their employees for excellent performance citing "business needs". Refuse to spend money to correct technical issues.

2.0

Aug 9, 2009

Company means well. Can't get out of its own way.

Anonymous employee

Recommend

Business Outlook

Pros

Most people there truly hope their work makes people's lives better. The culture is very supportive of work/life balance. Many people are genuinely nice human beings.

Cons

Highly political environment. Company lacks strong leadership. The corporate culture is very feudal and there are many kingdoms within the company. Regretably strategies change constantly and leaders are constantly changing direction. This causes work to often go unused. Career growth is very limited within the company in both learning and opportunities in higher roles.

2.0

Jul 6, 2009

This call center is miserable- everyone hates coming to work, and for good reason.

Customer service representative

Recommend

Business Outlook

Pros

Ok Pay, great benefits. They have something called CIGNA university where you can take courses that can help you get into other departments.

Cons

Ridiculous dress code for a call center, employees should be able to wear jeans and shirts. Call time requirements are too restricting, you can't actually provide customer service, you can just get customers off the phone asap without helping them.

Viewing 343 - 345 of 6,798 Reviews

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