Does The Cigna Group pay their employees well?

According to anonymously submitted Glassdoor reviews, The Cigna Group employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at The Cigna Group. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at The Cigna Group?

64% of The Cigna Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated The Cigna Group 3.6 out of 5 for work life balance, 3.4 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at The Cigna Group?

Customer Service Representative (352) , Software Engineer (80) , Project Manager (66) , Business Analyst (65) , Customer Service Advocate (65) , Manager (65) , Analyst (60) , RN Case Manager (59) , Customer Service Representative (CSR) (57) , Underwriter (57) , Director (53) , Claims Representative (49) , Intern (42) , Case Management Analyst (39) , Pharmacy Technician (36)

What are the pros of working at The Cigna Group according to real employee reviews?

"Great benefits and offers a lot of VTO for days where you need extra time!" ((in 546 reviews)); "Pay is good but you have to leave and return to get your market value if you've been with them many years" ((in 436 reviews)); "Great shifts and can work from home" ((in 405 reviews)); "A company that truly understands an employee with a good work/life balance is a happy productive employee." ((in 386 reviews)); "Have worked with some really great people and made some strong relationships over a long tenure." ((in 322 reviews))

What are the cons of working at The Cigna Group according to real employee reviews?

"Poor management and that’s the truth" ((in 320 reviews)); "No training and coaching." ((in 136 reviews)); "bad managers are not removed" ((in 134 reviews)); "In 2024 senior leadership has decided all positions are now in office aligned and is forcing people to go to an office or resign." ((in 95 reviews)); "Constant layoffs scheduled month after month the last several years" ((in 63 reviews))

What are employees saying about The Cigna Group layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about The Cigna Group layoffs and their outlook for job security at The Cigna Group in 2026.

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The Cigna Group

The Cigna Group reviews

3.5

64% would recommend to a friend

(6,791 total reviews)

David Cordani

65% approve of CEO

55% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.6

Work/Life balance

3.5

Compensation and benefits

3.4

Culture & values

3.3

Career opportunities

3.1

Senior management

The Cigna Group has an employee rating of 3.5 out of 5 stars, based on 6,791 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The Cigna Group employee rating is in line with the average (within 1 standard deviation) for employers within the Cuidados de saúde industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

7K reviews

3.0

Jun 6, 2025

Stable WFH but little growth opportunities

Provider data specialist

Recommend

Business Outlook

Pros

the job is tedious and workflows seem to always change but it centers around recieving doctor office requests to update something, and you clicking through Cignas software to submit a request to get it updated. Seems stable since there is such a high volume of requests and not enough staff.

Cons

Get pigeonholed into doing 1 thing and dont learn anything else for your career skills if you dont do learning outside of work

The Cigna Group Response

Thank you for your insight into working at The Cigna Group. We need feedback to learn about how we can improve.

3.0

Jun 2, 2025

Great company

Technical support

Recommend

Business Outlook

Pros

Great Pay and great benefits.

Cons

To get a promotion you need to be a part of the clique.

The Cigna Group Response

We appreciate you taking the time to share your experience with us. With your feedback, you help us succeed together. Thank you for all that you do at The Cigna Group.

4.0

Jun 2, 2025

Has it's pros and cons

Claims representative

Recommend

Business Outlook

Pros

Support from upper management, received incentives, no phones

Cons

too much work load for pay. Require little time to complete claims but expect you to read 5-6 paragraphs in KX

The Cigna Group Response

Thank you for sharing your thoughts with us. We truly value your input and appreciate you taking the time to share your experience with The Cigna Group.

Viewing 346 - 348 of 6,791 Reviews

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