Pros
They keep you very informed regarding the legislative changes that impact the healthcare industry. They strive to be proactive instead of reactive to the market. They offer flexibility in systems and processes that comeptitors don't. They understand where the healthcare market is going and how CIGNA will fit.
Cons
Its all about the bottom line and every year they re-invent themselves. When you represent CIGNA to the market you have to be prepared to explain why they have so much turnover and why they are always in flux. The market views it as unreliable. They leadership seems to dive into new markets and exit old ones without warning or long-term thought. The expectation is that you will respend to calls and emails no matter what - weekends, vacations, holidays.
