Tim Hortons reviews

3.3

46% would recommend to a friend

(12,946 total reviews)

Marc Caira

60% approve of CEO

43% positive business outlook

Tim Hortons has an employee rating of 3.3 out of 5 stars, based on 12,946 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Tim Hortons employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurantes e serviços alimentícios industry (3.7 stars).

Reviews by job title

13K reviews
1.0
Nov 24, 2024

Bad Experience

Recommend
Business Outlook

Pros

Employee Discounts and Free Food

Cons

The food is not fresh at all. I've seen food that should've been thrown out given to customers. Also the employees would sometimes serve hours old coffee to customers. The management is really bad and they only care about their drive thru times.

1.0
Oct 15, 2024
Recommend
Business Outlook

Pros

Flexible Scheduling: Tim Hortons often provides flexible hours, making it a good option for students or people looking for part-time work. Entry-Level Opportunities: It’s a great place for those with little to no experience, offering opportunities to build skills in customer service, teamwork, and time management. Discounts on Food/Drinks: Employees typically receive discounts on food and beverages, which can be a nice perk, especially if you enjoy coffee and snacks. Team Environment: The fast-paced nature of the job can foster a sense of camaraderie and teamwork among employees, helping to build strong interpersonal skills. Training Provided: Tim Hortons provides on-the-job training, so you don't need prior experience. This makes it an accessible job for many. Health Benefits (for Full-Time Employees): Some locations may offer health and dental benefits for full-time employees, although this may vary by franchise. Career Advancement: There are opportunities for advancement to shift supervisor, manager, or even corporate roles, especially for those who stay long-term.

Cons

Fast-Paced and Stressful: The environment can be hectic, especially during peak hours (mornings or lunchtime), which can be stressful for some people. Low Wages: Entry-level positions typically offer minimum wage or slightly above, which may not be ideal for those seeking higher pay. Repetitive Tasks: The work can be quite repetitive, from making coffee to ringing up customers, which might become monotonous for some. Dealing with Difficult Customers: As with most customer service jobs, employees often deal with rude or impatient customers, which can be mentally draining. Physically Demanding: You’re on your feet for long shifts, and there may be heavy lifting or cleaning duties, which can be physically tiring. Limited Breaks: In busier locations, breaks may be short or rushed, and employees might feel they don’t get enough downtime during shifts. Franchise Variability: Since most Tim Hortons locations are franchised, the work culture, management, and benefits can vary greatly depending on the franchise owner.

3.0
Sep 12, 2024

you only find indians

Recommend
Business Outlook

Pros

I don't really find any pros

Cons

They only accept you if you are indian, else they will ask you to go online if you try to find jobs

Viewing 52 - 54 of 12,946 Reviews

Glassdoor has 13,747 Tim Hortons reviews submitted anonymously by Tim Hortons employees. Read employee reviews and ratings on Glassdoor to decide if Tim Hortons is right for you.