Tim Hortons reviews

3.3

46% would recommend to a friend

(12,945 total reviews)

Marc Caira

60% approve of CEO

43% positive business outlook

Tim Hortons has an employee rating of 3.3 out of 5 stars, based on 12,945 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Tim Hortons employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurantes e serviços alimentícios industry (3.7 stars).

Reviews by job title

13K reviews
1.0
Jan 24, 2010

Not the place for career driven individuals

Anonymous employee
Recommend
Business Outlook

Pros

The few pros of working at Tim Horton's would be the youthful atmosphere of the employees, and employees discounts on donuts.

Cons

People working at Tim Horton's are obviously not there for career advancement. The problem here is that management realizes that and will treat you like the hourly employee you are. Employee satisfaction is completely overlooked as you are being managed by supervisors who have some opportunity is overall leadership skills.

2.0
Dec 9, 2009
Recommend
Business Outlook

Pros

flexible hours, no experience required. This is a decent job for people looking for their first experience. Learn a lot about customer relations, working in a fast paced environment and chance to develop your communication skills.

Cons

This is a pretty labor intensive job. Unlike other food places, at Tim Horton's you'll likely have to wipe tables and clean dishes too, because they use ceramic plates and cups. Pay is minimum wage, and they rarely do performance evaluations and raises. Even when they do, it's only o.25. Management is condescending, no communication whatsoever

4.0
Oct 28, 2009

not a bad job

Recommend
Business Outlook

Pros

ive only been working there for less than a week, its my first job and overall its okay. its fastpaced and my coworkers are nice and easy to work with. the customers are friendly. and my first paycheck seems to be prety generous for minimum wage(i havent gotten it yet, but i calculated what i shoudl be getting) as a high schol student looking for some extra cash, or saving up for something, its a good job. it just takes some getting used to.

Cons

since its only been a week youd think that i dont have to much to complain about, but i do. before i started working i got my uniform a couple days before when i came in to fill out the paperwork( one whole hour for paperwork!) but i only got the shirts and pants, no belt, no visor. and some where along the lines, they failed to mention that you have to supply your own black, rubber soled, non slip shoes. oh and no nametag saying that im a new trainee, so the customers wil understand that i have no clue what im doing. so i come in ym first day ready to start watching those horrible training videos( how the hell did they come up with 8 hours of that torture?) and it turns out my manager, who is teribly frogetful it appears, didnt put me into the computer system so i couldnt watch videos, and they put me on drive thru, with no officail training.its easy and simple to do, putting in the orders once you figure out where all the buttons are on the thing. but its so hard to understand what those people say. i couldnt tell you how many times i had to ask, what did they just say, medium double double? let me tell you something people, when you go through drive thru please please please speak loudly and clearly, it is difficult to understand your order when you are speakign at even normal volume and especially when you talking fast. with all those other sounds coming into the ehadset, your voice gets muffled and staticy. the next day i sat and watched videos. fun. hmm im scared to work drive thru but ill get used to it. but i am new so i stil have to egt used to it.

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Glassdoor has 13,746 Tim Hortons reviews submitted anonymously by Tim Hortons employees. Read employee reviews and ratings on Glassdoor to decide if Tim Hortons is right for you.