TransUnion reviews

3.6

59% would recommend to a friend

(2,776 total reviews)
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Christopher Cartwright

65% approve of CEO

56% positive business outlook

TransUnion has an employee rating of 3.6 out of 5 stars, based on 2,776 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TransUnion employee rating is in line with the average (within 1 standard deviation) for employers within the Gerenciamento e consultoria industry (3.7 stars).

Reviews by job title

3K reviews
2.0
Aug 23, 2017

Working to become a better company

Anonymous employee
Recommend
Business Outlook

Pros

- Excellent coworkers; overall smart, helpful and friendly - Flexible hours when needed - Fair Pay - Good Benefits - Challenging work - Robust work from home opportunities

Cons

- Limited opportunities for advancement unless located in Chicago - Certain products/systems are not well maintained. Felt like the "House of Cards" could tumble at any moment. - Work/Life Balance is terrible. Associates are not allowed the time to do a quality job but are personally blamed when mistakes are made. - Certain departments lead by fear and intimidation. If you are in one of these departments, morale is very low. If you speak up about low morale, you damage your career. - HR protects the company rather than the employee

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TransUnion Response
8y
Your feedback is important to TU, so thank you for taking time to write a review. I’m sorry to read about your negative experience, but if you’re open to chatting more, please email us at LifeAtTU@transunion.com.
4.0
Jul 28, 2017

Great place to work

Recommend
Business Outlook

Pros

I've been at TU for almost 14 years now, and my overall experience has been very positive. Yes, I've had to take on a few roles in the past that I wasn't fond of, but that's part of being an employee of a large company. Mostly though, I've been given great opportunities to expand my skillset, advance my career, all while working with some really fun and amazing people. I also love all of the Networking Resource Groups that have started up over the past few years, allowing us to network with more associates, take part in fun activities, learn new skills, attend special guest speaker events, while also getting the opportunity to be part of their Leadership Teams; talk about a great way to gain valuable management / leadership experience.

Cons

Like any large company, communication and collaboration could be improved. TU has taken on a lot of initiatives lately to address this, which has really positively impacted our overall communication between teams, creating a more 'teamwork'-type mindset. At times, being asked to step in and fill other roles outside your responsibilities, to fill a gap; and usually that role is not a 'fun' one. I'd also say, right now, a lot of us are overwhelmed with our workloads, due to all of the (great) initiatives we're undertaking. This has made our jobs more stressful, and more difficult to create a stable work / life balance.

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TransUnion Response
8y
Thank you for 13 years at TransUnion. It’s exciting to hear how passionate you are about working at TU! Your feedback is important to TU, so thank you for taking time to write a review.
5.0
Mar 19, 2017

Breath of fresh air!

Recommend
Business Outlook

Pros

Before TransUnion, I worked years at a company where I spent most of the time walking on eggshells. My superiors were fine leaders in terms of their own work, but little emphasis was placed on managing people. As a result, there were multiple instances in which individual contributors like me were made to look incompetent, either directly (not allowing us to innovate processes or be proactive) or indirectly (discouraging or making it difficult to ask questions, resulting in situations that could have easily been avoided). Being a recent grad at the time, I convinced myself to accept that this is how a professional job was supposed to be. My needs were being met--I got paid, I had medical insurance and even PTO!--so what if I went home crying more than a few times? Coming to TransUnion was like walking out of a burning forest and realizing the world isn't supposed to be on fire. The thing that struck me first was the people. I am encouraged by my managers to ask questions and brainstorm ways to improve existing processes. Everyone is treated like they have something to offer, and ANY efforts to learn more or do more are greatly appreciated. The benefits can be overwhelming. In addition to the usual corporate package (medical/life, PTO, 401K), there are matching gift donations to charities, discounts on services like gym memberships, an internal recognition system, and on-site events for personnel to participate in and enjoy. The Chicago office even has its own fitness center with weekly yoga & cardio classes. I've been here for almost two years and I'm STILL learning what all we offer. Of course, it's impossible to enjoy any of the benefits without work-life balance. Good thing that is one of TransUnion's major strengths. We are discouraged from working overtime, and if we feel like we are losing that balance, the culture of communication makes it easy to talk to managers about it. There is still a bit of the "I'M working overtime but I'm going to chide YOU for working overtime" hypocrisy that I experienced at my old job, but here, it comes from a place of "we don't want you to burn out," not "stop costing us extra money." My experience here has been incredibly refreshing so far. TransUnion is a great company that cares about its people. It's fair to say my past experiences certainly color my perception, but at least I can say so far TransUnion hasn't given me a reason not to trust and appreciate the company. I feel like I've struck gold.

Cons

Despite how close TransUnion comes to perfection, no workplace is perfect. When there is a particularly messy or tedious challenge in some core process, the teams who have stake in managing that process quickly become reluctant to own it. When it happens repeatedly, we lose role clarity and it makes everyone involved look bad. It's especially challenging for new people who are told "when X happens, ask Y" only for Y to push them off to Z. I do think it's getting better (attitudes are changing), but it still happens on occasion.

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TransUnion Response
9y
It’s exciting to hear how passionate you are about working at TU! Thank you for sharing your experience.
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Glassdoor has 3,152 TransUnion reviews submitted anonymously by TransUnion employees. Read employee reviews and ratings on Glassdoor to decide if TransUnion is right for you.