Does Twilio pay their employees well?

According to anonymously submitted Glassdoor reviews, Twilio employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Twilio. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Twilio?

72% of Twilio employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Twilio 4.2 out of 5 for work life balance, 3.9 for culture and values and 3.6 for career opportunities.

What are the top reviewed jobs at Twilio?

Software Engineer (151) , Account Executive (141) , Technical Support Engineer (67) , Senior Software Engineer (61) , Sales Development Representative (SDR) (58) , Enterprise Account Executive (31) , Staff Software Engineer (30) , Solutions Engineer (25) , Manager (24) , Sales (24) , Product Manager (23) , Talent Researcher (23) , Recruiter (22) , Software Engineer II (19) , Product Operations Specialist (18)

What are the pros of working at Twilio according to real employee reviews?

"Great culture and a "can do" initiative across BUs to move the company into its next evolution." ((in 260 reviews)); "People are great but they are defensive and under the gun" ((in 210 reviews)); "Some good benefits but falling behind top tier employers fast with regressive policies like limited time working remotely in another country." ((in 194 reviews)); "(2) Good work/life balance" ((in 134 reviews)); "Good pay and very accommodating" ((in 91 reviews))

What are the cons of working at Twilio according to real employee reviews?

"many reorganizations and layoffs in 2023" ((in 158 reviews)); "Management is poor" ((in 68 reviews)); "Having 5 managers in one year is not a good track record for a company." ((in 39 reviews)); "Long hours throughout the week" ((in 11 reviews))

What are employees saying about Twilio layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Twilio layoffs and their outlook for job security at Twilio in 2026.

Twilio reviews

3.9

72% would recommend to a friend

(2,074 total reviews)

Khozema Shipchandler

84% approve of CEO

60% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.2

Work/Life balance

4.2

Compensation and benefits

3.9

Culture & values

3.6

Career opportunities

3.2

Senior management

Twilio has an employee rating of 3.9 out of 5 stars, based on 2,074 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Twilio employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologia da informação industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

1.0

Oct 29, 2020

Suck

Vice president

Recommend

Business Outlook

Pros

not sure what is good about this company

Cons

Continue to focus on diversity to look good and hire bad talent

Twilio Response

5y

I'm incredibly proud of the company we are building and the talent we hire at Twilio. We believe our company should reflect the diversity of the world we live and work in and we are focused on mirroring that diversity within our teams. Candidly, I reject the assertion embedded in your review and believe that perspective has no place at Twilio. True to our company value of Be Inclusive, we need a diverse set of voices in the room to achieve our goals. We will always stand by our efforts to build diverse teams and seek out unique points of view.

2.0

Jun 27, 2018

Not for Experienced professionals

Anonymous employee

Recommend

Business Outlook

Pros

Good products but no strategy around growth.

Cons

Too many overconfident people with less experience making decisions

Twilio Response

8y

Thanks for your feedback. We have been working on both our short and long term strategies and have had a much more disciplined approach over the past 18 months. The leadership team is also always open to hear feedback on how our strategic initiatives are working or opportunities for improvement.

2.0

Nov 8, 2017

Sales

Anonymous employee

Recommend

Business Outlook

Pros

Good product and great energy on the product and development side

Cons

Poor sales leadership and very reactive. Also forcing some good people out the door to competitors. CEO is smart and savvy, but COO he brought in is in over his head.

Twilio Response

8y

We agree that we should be investing in our people, and have an even stronger dedication to this initiative as a priority in 2018. We made a significant investment in our Sales team in 2017 and experienced impressive results from this initiative. We will continue to invest in this very important team at Twilio; both with our longer tenured team and our new hires. We encourage you to reach out to your leaders with specific concerns or ways to improve.

Viewing 67 - 69 of 2,074 Reviews

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Sales Development Representative

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Estados Unidos

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Twilio

Twilio reviews

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Suck

Not for Experienced professionals

Sales

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