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      Twilio

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      Twilio reviews

      3.9

      72% would recommend to a friend

      (2,074 total reviews)
      avatar

      Khozema Shipchandler

      84% approve of CEO

      60% positive business outlook

      Ratings by demographic groups

      Twilio has an employee rating of 3.9 out of 5 stars, based on 2,074 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Twilio employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologia da informação industry (3.9 stars).

      Reviews by job title

      2K reviews
      4.0
      Mar 20, 2022

      Ok

      Anonymous employee
      Recommend
      Business Outlook

      Pros

      Most people are great. Good benefits and ok pay.

      Cons

      Massive need of process improvement and onboarding overhaul.

      4.0
      Oct 14, 2021

      Great place to work in the long term.

      Supportability engineer
      Recommend
      Business Outlook

      Pros

      - Good work-life balance, stable job (since it's a very large company), good teammates, and learning opportunities. - Very good benefits.

      Cons

      - What you do may not be that significant/recognized depending on your role since it's a very large company. - Too many people/teams, making it hard to communicate between teams.

      3.0
      Jan 27, 2022

      Trouble Ahead :-/

      Anonymous employee
      Recommend
      Business Outlook

      Pros

      - Twilio has an amazing product, track record, and ethos. I do feel confident in its long run vision, but there are a lot of short to medium term concerns below. - Many of the leaders that we’ve promoted up the ranks over the years are amazing role models. - People are collaborative and super helpful. - Great progress towards doing good with ERGs, opportunities to volunteer, anti-racist frameworks.

      Cons

      Terrifying retention issues and seemingly no attempt from the company to address these: - Folks from acquisitions are leaving Segment and Sendgrid at all levels, making merging technologies and processes extra difficult. - Long-tenured Twilions will create a massive exodus in the next few months because their stock options are running dry and they are not considered valuable by HR. We will lose incredible talent, knowledge, and fabric of culture as a result. - Rough work-life balance. I’ve been working here 5+ years and never had the option of a sabbatical. Burnout is inevitable. - We’re being asked to work cross-team without proper frameworks for it. - The new Twilio Magic with its forced optimism feels toxic. I miss our old values.

      Viewing 16 - 18 of 2,074 Reviews
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      ReviewsTwilio reviews

      Glassdoor has 2,320 Twilio reviews submitted anonymously by Twilio employees. Read employee reviews and ratings on Glassdoor to decide if Twilio is right for you.