Twilio reviews

3.9

72% would recommend to a friend

(2,074 total reviews)
avatar

Khozema Shipchandler

84% approve of CEO

60% positive business outlook

Twilio has an employee rating of 3.9 out of 5 stars, based on 2,074 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Twilio employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologia da informação industry (3.9 stars).

Reviews by job title

2K reviews
4.0
Oct 24, 2017
Recommend
Business Outlook

Pros

Great, inclusive culture. Lots of fun team events. Direct management cares deeply about our team's personal success.

Cons

Lack of accountability for poor performers.

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Twilio Response
8y
Thank you for your feedback. We strive to build a culture where everyone can be their authentic selves. We're happy to hear that you feel appreciated and part of an inclusive company. We also have a stronger dedication to holding all of us accountable to our priorities and goals in 2018 which will assist in managing overall performance.
5.0
Oct 23, 2017
Recommend
Business Outlook

Pros

Company went public recently and a lot of new products being released and making life of both, developers and non-developers easy. Coming from a non-developer background, I learnt a lot of new technologies from Day 1.

Cons

None I can think of.

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Twilio Response
8y
We are thrilled to receive your insight on our product development, especially from a non-developer point of view. Thank you for your feedback.
2.0
Sep 25, 2017

Lackluster Management

Anonymous employee
Recommend
Business Outlook

Pros

None that I can think of - would not recommend Twilio.

Cons

The management lacks public company experience and is not able to scale the company as needed to ensure further growth. Executives and management do not take ownership of anything which leads to a very reactionary response versus being proactive and being set up to succeed.

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Twilio Response
8y
Thank you for your review. As we grow, we continue to add talent with strong experience scaling an organization and learning from the deep expertise on our Board as well. For any issues you are specifically seeing that need to be addressed, I encourage you to talk to your manager, your HRBP or can ask during our bi-weekly All Hands meetings.
Viewing 2005 - 2007 of 2,074 Reviews

Glassdoor has 2,320 Twilio reviews submitted anonymously by Twilio employees. Read employee reviews and ratings on Glassdoor to decide if Twilio is right for you.