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      Twilio

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      Twilio reviews

      3.9

      72% would recommend to a friend

      (2,074 total reviews)
      avatar

      Khozema Shipchandler

      84% approve of CEO

      60% positive business outlook

      Ratings by demographic groups

      Twilio has an employee rating of 3.9 out of 5 stars, based on 2,074 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Twilio employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologia da informação industry (3.9 stars).

      Reviews by job title

      2K reviews
      5.0
      Mar 23, 2016

      Great place to work!

      Anonymous employee
      Recommend
      Business Outlook

      Pros

      The people here are smart and driven. I like how the company does a very thorough job onboarding a new hire. They provide onboarding series that you can attend that are hosted by the executive team where you can learn about the history of Twilio and the different departments within Twilio and how they operate which I found really beneficial. Another cool aspect is that for the non-technical folks, there is a week bootcamp that you can attend where they will basically teach you how to create an app on the Twilio platform. This is a great open environment where everyone is pretty friendly. The management here are transparent with what is going on and everyone wants to help you succeed. The CEO hosts a biweekly company all hands. The team I work on is great where I have a manager and a team that are not only supportive but is providing me insight to help me develop and grow and allows me to take ownership and autonomy on what I want to work on and do with my role. I've worked at many companies before both large and small and I'm really thankful to be here at Twilio because for me it's been a great balance.

      Cons

      Typically start up growing pains where more infostructure needs to be put in place and processes developed. It's definitely the type of environment for those that are driven, curious and willing to speak up/ask questions and execute on ideas. You have to be willing to adapt quickly as with most start ups as it is a fast paced environment. Not sure how they came up with the lunch schedule but its only 2-3 times a week which I wish was everyday but there's plenty of snacks available.

      avatar
      Twilio Response
      10y
      We are really glad you are enjoying your time here. We love bootcamp too, and think it is a great way for all Twilions to really understand our product! We hope you continue to provide feedback through our weekly All-Hands or directly to your manager, as we think it is very important!
      1.0
      Mar 7, 2016

      startup

      Anonymous employee
      Recommend
      Business Outlook

      Pros

      upbeat climate, great technology, great people, great business

      Cons

      ceo-centric, cliques, weak hr, cultural growing pains, politics wins

      avatar
      Twilio Response
      10y
      Thank you for your brief feedback, as we very much care about what our employees think. We read and discuss all feedback at an e-team level, so we encourage you to try and talk more about your concerns with your manager, and if you do not feel comfortable with that, please come directly to me.
      2.0
      Mar 4, 2016

      Great Place Unless You Are in Sales

      Anonymous employee
      Recommend
      Business Outlook

      Pros

      An avalanche of leads every month. Very little outbound needed. Great companies just show up. Great API's and Developer relations is the gold standard. Good perks, fun place and people.

      Cons

      The company has no respect for any work done outside of Product or Development. Sales is a necessary evil. 4 or 5 Chief Sales Leaders in less than two years. Current leader is remote and powerless. They let industry experts go.

      avatar
      Twilio Response
      10y
      Thank you for your feedback, it is very important to me and the e-team to hear directly from the employees about their concerns. We encourage you to talk directly to your manager, your HRBP or me about any issues.
      Viewing 2026 - 2028 of 2,074 Reviews
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      ReviewsTwilio reviews

      Glassdoor has 2,320 Twilio reviews submitted anonymously by Twilio employees. Read employee reviews and ratings on Glassdoor to decide if Twilio is right for you.