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      Twilio

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      Twilio reviews

      3.9

      72% would recommend to a friend

      (2,074 total reviews)
      avatar

      Khozema Shipchandler

      84% approve of CEO

      60% positive business outlook

      Ratings by demographic groups

      Twilio has an employee rating of 3.9 out of 5 stars, based on 2,074 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Twilio employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologia da informação industry (3.9 stars).

      Reviews by job title

      2K reviews
      1.0
      Jan 29, 2016

      Not what I hoped for

      Sales engineer
      Recommend
      Business Outlook

      Pros

      I really like that there is a focus on humility at the company. I think that a lot of start ups these days have the pressure to make it big and the fact that Twilio focuses on things like Twilio.org is so awesome. My favorite team at Twilio is Facilities. They are so dedicated and welcoming. No matter the struggle they pull through for everybody, which is absolutely great!

      Cons

      In accordance with the several other reviews - No career growth opportunities what.so.ever. HR/Recruiting don't put enough focus on diversity hiring even within their own teams and team managers are new and untrained. People judge you and make you feel small like you don't matter almost as a defense mechanism so that when you do ask for more it's easier for them to shut you down. More of a corporate culture than a start up. Not as great as I hope for and kind of upsetting :(

      avatar
      Twilio Response
      10y
      Thank you for taking the time to be honest with your feedback. All start-ups experience growing pains, and we are no exception. We want to maintain a healthy, transparent culture and your feedback helps us do that. Please speak to any manager or your HRBP about your concerns so we can address them. And for the record, we agree, our facilities/employee experience team IS the best!
      4.0
      Jan 28, 2016

      It's ok to work

      Anonymous employee
      Recommend
      Business Outlook

      Pros

      Nice benefits, good work/life balance

      Cons

      Small company, so you don't have much career opportunities, tasks diversity, etc. For such small division as tallinn office the environment is surprisingly conservative.

      avatar
      Twilio Response
      10y
      I appreciate your feedback although we would like to hear more. I encourage you to talk to your manager, and if you do not feel comfortable with that, please come directly to me.
      5.0
      Jan 19, 2016

      Amazing and effective engineering culture

      Software engineer
      Recommend
      Business Outlook

      Pros

      * Management really values engineers’ time and supports them when they want to pay down technical debt or focus on scalability. * Small teams structure like at Amazon emphasizes ownership and teaches you many skills hands-on— writing the code, deploying, and ops management. (There is on-call for some software engineers, which may be a con for you). * Very seriously takes some of the principles of agile / modern software development, such as committing to and checking-in on betterments from retrospectives, and using “we” phrasing when referring to outages and incidents. "Be Humble" is a corporate value and it is lived out pretty well.

      Cons

      * Interviews take up a lot of time, 1-2 hrs a day really add up. * Not so good at distributing tasks such that senior engineers aren’t overloaded.

      Viewing 2029 - 2031 of 2,074 Reviews
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      ReviewsTwilio reviews

      Glassdoor has 2,320 Twilio reviews submitted anonymously by Twilio employees. Read employee reviews and ratings on Glassdoor to decide if Twilio is right for you.