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      Twilio

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      Twilio reviews

      3.9

      72% would recommend to a friend

      (2,074 total reviews)
      avatar

      Khozema Shipchandler

      84% approve of CEO

      60% positive business outlook

      Ratings by demographic groups

      Twilio has an employee rating of 3.9 out of 5 stars, based on 2,074 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Twilio employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologia da informação industry (3.9 stars).

      Reviews by job title

      2K reviews
      5.0
      May 26, 2018

      Twilio truly does live its values.

      Director
      Recommend
      Business Outlook

      Pros

      - Inclusive and dynamic culture where open discussion is welcomed and company-wide information sharing sessions are regularly held. - Wicked smart people who are always well informed and ready to share their perspective. This generally makes every decision better. - A technically diverse product portfolio so there is always something new to learn if you feel so inclined. - The get out there and do it attitude really shines through and help our customers be successful.

      Cons

      The diverse products and the product first philosophy means it’s sometimes difficult to tell a connected, more strategic, story across the business, both for sales and ultimately for customers.

      avatar
      Twilio Response
      8y
      Thanks very much for your thoughtful feedback. Wearing the Customer's shoes is important for all of us as a north star, so glad you're experiencing this commitment. Telling a connected story across our product line is also essential and a constant goal for both Product and Sales. Happy to hear your input as well.
      4.0
      Apr 17, 2018

      Senior Manager

      Anonymous employee
      Recommend
      Business Outlook

      Pros

      The vision and strategy of the CEO is innovative and a learning culture. The entire company is onboard to achieve the same goal.

      Cons

      As the company grows, continual focus on the fundamentals will be important.

      avatar
      Twilio Response
      8y
      Thanks very much for your review. We agree - focusing on the customer and a continued dedication to our Values as we continue to grow are both fundamental components to our success and what will set us apart as a company. If you see areas where we need to review our approach to either, we would be happy to learn your ideas in the People team or feel free to discuss with your management team as well.
      5.0
      Mar 20, 2018

      Smart, Collaborative Environment

      Sales
      Recommend
      Business Outlook

      Pros

      In my experience Twilio is a fantastic place to work. The environment is very collaborative and management is pretty accessible. The values actually mean something here and the team works hard to do right both for customers and employees. Growth potential is massive, both for the company and for individuals.

      Cons

      Lots of growth comes with some growing pains.

      avatar
      Twilio Response
      8y
      Thanks very much for your review. Our values do mean something and we try to engage and make decisions by them every day. We are working hard to retain our talent. Please drop in to the People team if you have ideas or insights - we're happy to learn about them!
      Viewing 2056 - 2058 of 2,074 Reviews
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      ReviewsTwilio reviews

      Glassdoor has 2,320 Twilio reviews submitted anonymously by Twilio employees. Read employee reviews and ratings on Glassdoor to decide if Twilio is right for you.