Everything else. You are expected to work like a robot copying and pasting answers which 99% of the time does not resolve the customer concerns. Also, because of unrealistic metrics, no one takes the time to figure out real solutions. The environment became as toxic as it could be, and everyone started to hate coming to work. No one want to even do overtime when it is offered.
Pay is very low compared to industry for work and the. If you can make a decent wage somewhere else, I highly recommend to not apply because you will regret quitting your job for this. You will start getting weekly harassing emails from your manager telling how bad you are doing even though you have never received training that shows you how to handle those type issues. Monthly you will discussions your failures and how to improve and you will get written up. You will mostly likely get let go in few months. I have seen thousands of people come and go, some were fired and most left before they get fired. I loved working for this company when started, however things are getting worst after every upper management meeting and the only one affected are the ones at the bottom. Believe me when I say this, you will regret quitting your full time for this job. If you currently have a par time or temporary job somewhere else and needs stable pay and benefits, you could give this job a try temporarily till you find something better but do not think you will be in this job for years.
