Ulta Beauty reviews

3.4

56% would recommend to a friend

(13,971 total reviews)
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Kecia Steelman

59% approve of CEO

48% positive business outlook

Ulta Beauty has an employee rating of 3.4 out of 5 stars, based on 13,971 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ulta Beauty employee rating is in line with the average (within 1 standard deviation) for employers within the Atacado e varejo industry (3.5 stars).

Reviews by job title

14K reviews
3.0
Apr 12, 2012
Recommend
Business Outlook

Pros

health care benefits, ongoing training

Cons

open retail hours and not regular salon hours

2.0
Mar 21, 2012
Recommend
Business Outlook

Pros

In my opinion you receive a great discount. 25% off on everything in the store and 50% off salon services. I love giving out the "GWP's" because I like seeing how happy it makes the customers. They are ALWAYS giving you something to do so most days dont drag on and on. The ability to test out all the makeup since youre around it all day.

Cons

The biggest con of all is working with a management system thats crap. No one is ever on the same page and if one of the managers doesnt get one of their duties done for the day they pass it on to you and expect it to be done before you leave. There is too much to do and too many places to be with too little staff. Its pathetic. I cant tell you how much I hate telling a guest that Ill be with them in one moment and then have to watch them wonder around for someone to help them because I coudnt get away from the registers. At times there will only be 2 employees in the store. How do they expect us to give great customer service if the employee to customer ratio is 2:25. Management is snooty. It urks me to go to work somedays knowing that some of my coworkers will be favorited over me because of a snooty manager. They expect way to much of us in much too little time. I personally feel like im the best working cashier at my store and I RARELY hear any positive feedback from management on how well im doing. I get a simple "Thank you" at the end of the day and thats it. Training was difficult because we had one day of register training and everyday after that if I had a problem with the registers or was confused I got snooty remarks when I asked for help. The Ulta I work at is very cliquey which can make it difficult to come to work sometimes.

5.0
Mar 21, 2012
Recommend
Business Outlook

Pros

Wonderful managers, fun environment, lots of training.

Cons

Corporate seemed out of touch with what customers/workers wanted and needed. Bad customer service policies. It seemed as though a lot of the new policies weren't well thought out.

Viewing 13879 - 13881 of 13,971 Reviews

Glassdoor has 14,275 Ulta Beauty reviews submitted anonymously by Ulta Beauty employees. Read employee reviews and ratings on Glassdoor to decide if Ulta Beauty is right for you.