Wiley reviews

3.7

65% would recommend to a friend

(2,178 total reviews)

Matthew Kissner

58% approve of CEO

43% positive business outlook

Wiley has an employee rating of 3.7 out of 5 stars, based on 2,178 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Wiley employee rating is in line with the average (within 1 standard deviation) for employers within the Mídia e comunicação industry (3.7 stars).

Reviews by job title

2K reviews
1.0
Aug 16, 2018

Just a sad mess

Anonymous employee
Recommend
Business Outlook

Pros

there is free coffee/tea and the pension contribution is ok. Officially there is a buddy system for new hires

Cons

Where to start... all looks nice on paper but when it gets to the real work people do not like to be accountable nor have the required skills, all is just figured out on the go. We had some recent new hires lately and all were left to their own devices, no on boarding, no equipment set up etc. This was just awful! When brought up in a meeting ..."This is the Wiley way"... There are many old-timers around that just do not want to change anymore nor develop anything. They have their little thing going locally and that is enough for them. Of course those are extremely well connected can get away with anything. This goes as far as into HR. The amount of negligence/arrogance is appalling and does not contribute to any team spirit or future for the company. Again, all will look very nice on paper because all boxes are ticked on a sheet but never really ask ...otherwise you get the boot. Employees are asked to contribute to the Glassdoor presence by adding positive reviews adding to social media engineering. Managers in Chichester love standing around and gossip about anybody and everything, resulting in a very toxic atmosphere. This is the only time when they are not in their offices or a meeting. Development opportunities are zero to none because of pure office politics and the Girls Club.

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Wiley Response
7y
This is quite a lot of feedback and it would be nearly impossible to address it all in the limited space that we have here; however, I would like to address a few things in particular - specifically about Glassdoor (since we're on Glassdoor). We have never asked employees to add "positive reviews." We've asked them to write honest reviews and people like yourself have done just that. There is no value in feedback simply to game the system. The value of the feedback is to hear what we're doing right and, in some cases, where we could improve. Ideally even negative feedback, when offered constructively, results in positive change. If our Glassdoor score has gone up we'd like to believe it's because we're all working toward making Wiley a better place. As for the rest of your feedback, please know that we do take it seriously and relay it to the relevant internal groups. Thanks for taking the time to write!
2.0
Jun 2, 2018

Company that has lost its way...

Anonymous employee
Recommend
Business Outlook

Pros

Wiley family. There are lots of good people here, but those are dwindling. Good benefits, but getting worse by the year.

Cons

Culture of layoffs, not opportunity as it once was. No career conversations happen. It's just get the annual review paperwork done. Weak leadership. They have gutted organizations to the point that work will not get done to the detriment of customers and staff who rely on this work. Poor communication-->people or groups of people come and go and you find out this kind of information accidentally. All about money...recent T&E policy reflects growing gap between executive team and rest of organization. Technology is grim. And if you love a place where you go through 2 or more Dell laptops per year. If you like an environment with no heart or soul, this is the company for you!

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Wiley Response
7y
Thanks for taking the time to write. Times of change and disruption are often difficult to navigate and we really appreciate everyone that takes a moment to speak up about the things that concern them - and concern us all. Please know that we do our best to represent the feedback that we receive here to the relevant parties. Your efforts do make a difference.
2.0
Sep 5, 2017
Recommend
Business Outlook

Pros

-Benefits, PTO -Associates/Mid-level Managers are almost all solid, good people who you can relate to and have good conversations with at the office.

Cons

A lot of these reviews have been spot on, but I also want to point out some particular situations based on the Maitland (Orlando) location (which may also coincide with the culture out of the Oakbrook office (Chicago) since they were both formerly "Deltak"- -Be wary of those in upper management, particularly VP level leadership. You should know exactly who these (few) people are if you work/worked there...also that may incorporate a couple "Partnership Directors" (PDs) - however, most of them are now in over their heads with extra work/partners since others in their role have left or "moved on for another opportunity" (aka forced them out of the company). The company has decided to not backfill almost any position, which leads to extra work for those still there, especially employees at the lower level that end up taking on the extra work at their lower salary. -These VPs have single handedly run Deltak (now WES) into the ground. For reasons unknown but assumptions based on quarterly/yearly performance after the merger with Wiley, there is nothing stopping them from making one catastrophic TERRIBLE decision to the next. Many of us presumed that it was specifically tied to their bonus based on conditions of the merger in 2012. They are willing to make any decision regardless of the ill effects on others based solely on their paycheck. -Over the past 2-3 years, salaries have become stagnant. This year, there were no raises for a whole department (not sure if others were also faced with this news). Leaders coach middle-management on how to spin it so that the associates feel like the rest of the world (other companies) are also in the same boat. -VPs in the Maitland office constantly fear communicating news to the rest of the office, so much so that even news that may be viewed as neutral or a change that won't affect them makes associates nervous leaving town hall meetings. When something is going to be negative (like no salary increases for example), you can count on these men to BOMB the message. -These same VPs and a few PDs (as mentioned earlier), have no issues throwing you under the bus for their incompetence. The mismanagement and lack of real understanding of how to work with the partner universities are a daily storyline. The real issue is that anyone underneath upper management has to solve the problems created by them for them. -Multiple people (outside of the few mentioned) have walked into work like it was any other day only to be confronted with information that has been exaggerated (or even misconstrued) to put them on a "performance plan." Witnessing this on multiple occasions, the performance plan is in no way to assist the employee in getting better at their job but using it as a forcible offense to get them out of the company. Whether these decisions are made based on not wanting to conduct real layoffs so they can hit goals set forth by Wiley management- or- because they do not want to further scare anyone left at the company- who really knows. About 95% of the people put into these situations were actually decent at their jobs, so one can only guess that upper management was either threatened by them or they are so delusional they weren't able to see the quality of their work. Whatever the case, it is a huge travesty to the office and to those who worked for/with these employees. -Lastly, there are multiple scenarios of witnessing ageism (both young and older employees) and sexism in the office place. Most of this also coincides with the type of psychological warfare that upper management is gladly willing to partake in order to make you feel inadequate, therefore justifying their treatment toward you and your co-workers. Those shortcomings lie within themselves, but somehow, you will surely walk out of that organization feeling little confidence in your abilities and strengths that you once certainty knew you possessed. Don’t let it get to you though- it’s about them, not you.

Viewing 31 - 33 of 2,178 Reviews

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