Wiley reviews

More PTO than I know what to do with (wish they'd pay me out the unused time), management in some areas is cliquey and political which can lead to resentment (opposite of what they seem to think they're achieving). Company in general is GRAVELY understaffed; I was surprised to see people in areas like finance being designated by management to handle things like building security or general responsibilities that couldn't possibly have been in their original job description...I am awaiting the next restructure so I can add "emptying trash cans" to my resume :)... So yeah, there's really not much "fat left to trim" from headcount; only exception being some areas of content production. Company seems to have completely lost sight of everything that made them great and is seriously neglecting their customers. Customers have finally caught on and are fed up with Wiley--it'll be impossible for reps to win back their business with all of these grandiose digital plans once they're "done" with Wiley. It feels like there's no one actually employed anymore to service the customer's needs; kind of akin to a sit-down restaurant--which may have great food and ambiance--but has zero waitstaff, so the customer just sits there waiting til they're fed up, leave, and blacklist the whole place altogether (if that makes sense).

Upper management is secretive and Middle management is manipulative and constantly in spin mode. They are in a never-ending phase of downsizing. It's been over 2 years and they're still laying off entire departments. Watching colleagues walk out if HR meetings in tears was a common sight.