Zara reviews

Le management dans certains magasins est catastrophique et profondément toxique. La pression est constante et on a souvent l’impression que le système pousse les employés jusqu’au craquage pour qu’ils finissent par partir d’eux-mêmes. Beaucoup de collègues étaient épuisés mentalement, démotivés ou en dépression. J’ai personnellement vécu des situations très limites : une supérieure m’a déjà bloqué dans une pièce pour me mettre un énorme coup de pression. J’ai fini par pleurer, je suis allé voir mon manager, et sa réaction a été de me dire “tu peux pas pleurer, sors”. Ensuite on m’a simplement expliqué que cette supérieure “avait des problèmes de gestion de colère” et “travaillait dessus”. Et ça, ce n’est qu’un exemple parmi beaucoup d’autres choses malsaines vues en magasin. L’ambiance dépend énormément de l’équipe et du management local, mais il y a clairement une culture de la pression excessive qui peut devenir très violente psychologiquement.

The management was horrible, the staff were mistreated by the managers. SO MANY staff quit within a few months due to them not being treated well. I never felt comfortable expressing my thoughts and concerns to the managers due to their judgy attitude. The managers would change the schedule without notice and then claim we (sales assistants) didn't have the correct schedule to begin with and that we were at fault (constant lies). Very bad scheduling of staff, often there were only 2-3 sales assistants running the store while the managers would vanish into the backrooms. There was never freedom or understanding about taking time off, I had accrued over 2 whole weeks of holiday before leaving. Staff were made to feel guilty about requesting time off or adjusting their part time schedules weekly to match their education (eg exams, school etc) and were told 'your job is more important than your studies' even though the sales assistant staff were in the city TO STUDY not work at Zara.