Zara reviews

3.3

52% would recommend to a friend

(9,528 total reviews)
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Mr. Óscar García Maceiras

63% approve of CEO

48% positive business outlook

Zara has an employee rating of 3.3 out of 5 stars, based on 9,528 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Zara employee rating is in line with the average (within 1 standard deviation) for employers within the Atacado e varejo industry (3.5 stars).

Reviews by job title

10K reviews
4.0
Mar 18, 2018

Sales Associate

Anonymous employee
Recommend
Business Outlook

Pros

I had a really good time working at Zara Brazil. The company has a strong teamwork and instant feedback. My manager was a true leader, she supported me and helped with my learning process.

Cons

In Brazil the work benefits and laws are different from the other countries but here we didn't have a proper place to rest inside of the company and we had to arrive earlier to change and put makeup and it didn't count as working hours.

1.0
Mar 18, 2012

Terrible place to work!!!!

Anonymous employee
Recommend
Business Outlook

Pros

You meet some nice employees. It' a job and we all need money. flexible schedule.

Cons

Before I started working at Zara and read all these negative reviews I thought they were exaggerations but upon getting a job there I can honestly say it’s no exaggeration at all, if anything these negative reviews are actually downplaying all the negative aspects of working at Zara. Zara is probably one of the worse places I had worked for in my life and I have worked at many places. Zara has the worse management I have ever seen. Management don’t appreciate the hard work you do, not matter how hard you work, it’s never enough for them. They never praise your performance and only criticize your supposed shortcomings that sometimes they seem to make up or inflate. While working on the floor you have to not only be standing for long hours but be constantly moving, you cannot stand still for even a second, because if a manager sees you in that second he/she will call out to you and tell you to fix something. So even if there is nothing to fix you have to keep moving and finds things to fix. You are forbidden to talk to your fellow employees while on the floor for even a split second. Again if a manager sees you he/she will call out to you. They (managers) are always watching you, even though they act like they are not. I always felt uncomfortable, as if my privacy was invaded and I could not even be myself. It’s like you are some kind of puppet and they want you to behave and look the way they want. Their level of strictness is ridiculous. I know every work place have to have some rules but they are really in a league of their own. They really think that by treating their employees that way they are going to have a much better working environment and increase profits, but they are wrong. No wonder employees don’t last there. It’s not good when employees don’t last in a work place, it only makes the company look bad. But hey they don’t care, since they are a multi-million dollar international company. But they need to understand that they got to that level because of us, their employees hard work and their customers who buy their products. The only reason Zara makes a lot of sales/money in the USA is because of tourist. Most people who go in there are tourists. They are conveniently located in 5th avenue, where tourists flock. Also you have to wear all black including the shoes and socks have to be back. The women have to wear make-up weather you like or not. Managers are not very friendly, most are cold and arrogant with few exceptions. The employees are not as friendly as other retail stores I worked at. Sure there are some who are nice but many are not, maybe is because of the stress of this place. After working a full day shift, at the end of the day you will be tired and you feel sore. They do work you a lot and for very low pay. The pay doesn’t make up for the level of strictness and hard work. Again if you want to work at Zara go ahead, if you need a job really bad, but you won’t like it and probably won’t want to stay there long. There are many retail stores that are better place to work at. So I would advise to apply to others first and only work at Zara if you are desperate, starving or on the verge of getting evicted from your apartment.

1.0
Jul 12, 2015

Miserable Life

Recommend
Business Outlook

Pros

- Have made a lot of close friends - 25% discount (full timers only) - 3 breaks a day

Cons

- Managment is unorganised and rude to staff, they have their favourites and these are the people that get to move up in the company, so if your not in with the management team forget about moving up with your role. -Rosters are always late and rarely given to you in advance usually the day before the month will start. -Shifts constant changing with hardly any notice so if you have plans you have to totally disregard them. -Have to be at work ten minutes before each shift to have a pointless briefing in which they repeat the same things over and over (and you are not paid for that 10 minutes) and will have serioua consequences if you are even 30 seconds late, like being at school. -Goals set by management are always impossible in the time frame given which automatically makes you have a negative outlook at the task at hand -Co-workers will through you under the bus to get in managements good books, constant telling on other co-workers and getting them in trouble , childish and annoying -Casuals rarely get hours and have their shifts cancelled at last minute, they get NO discount whatsoever and it's frowned upon to borrow a full timers discount card -Bag checks every night before we leave which can take another 10 minutes as have to wait for manger to come and check before they unlock the door -Never change up what you do in the day which becomes very tedious, if you've shown you work well in the fitting rooms then most likely you will be in the fitting room every single day, same with folding clothes if you've shown you are good most likely you will be closing every day. -Never get appreciated or noticed if you do a good job, only get noticed when you've done something wrong -very picky with annual leave, rarely gets approved , and have to quit if you want to take more than 2 weeks off -Full timers only given 2 uniforms which is ridiculous, and the fact we have to wash them every night means they are tatty and faded , just looks old and horrible, not presentable -Constant reminder on wearing to much makeup or inappropriate hair/nails. Also they tell some people to cover up peircings/tattoos but will allow others to have theirs on display -Folding standards are ridiculous, everything has to be folded perfect and if it's not it will have to be redone , even tho customers just ruin the pile anyway -all breaks are monitored so if your 1 minute late you will have to make it up or have a really good explanation as to why -Cashiers will call manager to front desk to approve a return and the manager will be no where to see , often there just out the back doing nothing regardless of the cashier calling their name several times which makes the customer annoyed as their having to wait longer than they already have -never have enough cashiers so there is always lines (and angry customers) -managers / leaders never help out with the tidying of the floor , usually just stand there and delicate or yell orders and walk around looking busy -prepare to have no social life whatsoever , hours are super long for full timers and very draining (I was once a fun person, now all I do is sleep)

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Glassdoor has 15,254 Zara reviews submitted anonymously by Zara employees. Read employee reviews and ratings on Glassdoor to decide if Zara is right for you.