The store is absolute CHAOS, but for no reason? I have never seen any other clothing store in as much chaos or in as much of a mess as Zara is on any normal day, even when other shops are busier. The folded clothes on tables really add to the MESS. Other members of staff aren't particularly friendly and the management treat you like rubbish. There is no praise in any shape of form or any acknowledgement for doing anything well, the only communication there is is negative with management telling you off over the radio so every other employee can hear (very unprofessional). You tend to be doing the same thing all shift, which gets very repetitive and it means you'll be stressed out the whole shift if you know its busy in store (which it always is). New starters are always shoved into the fitting rooms, which is one of the most stressful jobs. You are told by management to ask for help if you need it, but then when you ask they refuse to help you and tell you off for being too slow. But then when you don't ask they come over and check they ask you why you didn't ask for help? Makes sense doesn't it :) Overall, too much is expected from you, and you are treated so badly. Why work for Zara when you could work for a different clothing brand with better perks, better staff and better management? Breaks are only 20 minutes if you work for 6 hours and the staff room is so small that there is nowhere to sit and if the room is full its so intimidating to even go in there. On my first shift I was told that working at Zara was all about speed rather than providing a good customer service. This is 100% true. You were forced to give bad customer service because how management would treat you for not doing what they told you to do fast enough, even though the role of a sales assistant should be to provide a great customer service. This was impossible to do, which adds to the stereotype of Zara employees being the rudest people. I genuinely dreaded every single shift, so please take my advice and don't work here.
