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      bp

      Engaged Employer

      bp Customer Service Representative CSR reviews

      3.4

      45% would recommend to a friend

      (80 total reviews)
      avatar

      Meg O’Neill

      Not enough data to show CEO approval

      32% positive business outlook

      Ratings by category

      3.4

      Diversity & inclusion

      3.2

      Work/Life balance

      3.1

      Culture & values

      2.7

      Senior management

      2.7

      Compensation and benefits

      2.6

      Career opportunities

      Customer Service Representative (CSR) employees have rated bp with 3.4 out of 5 stars, based on 80 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. bp is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Energia, mineração, utilitários industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      80 reviews
      2.0
      Feb 6, 2026

      Would recommend Ampol instead

      Customer service representative (csr)
      Recommend
      Business Outlook

      Pros

      7cpL fuel discount, 10% of in store when on shift, 1 free regular coffee per shift, 20 mins paid break if working 5 hours or more, if you start an overnight shift but work into day rate hours you will still be paid the higher rate for the remainder of your shift, stock giveaways at Christmas

      Cons

      Part-time permanent employees do not really get any protections against their roster being changed at the discretion of the business. (unlike Ampol). Continuous annual leave discrepancies, outdated IT equipment. Many departments now outsourced overseas including emergency response hotline, HR, IT, merchandising. You will be required to enter your password every 2 hours in the rostering app, and you will need to remember 3 different logins. When you first join the business, no one will show you where to get the staff fuel discount, and you will be unable to access your payslips for a month or two. You will be required to come to 2 hour team meetings once a quarter, regardless if it breaks the minimum 10 hours between each shift rule. You will be serving a lot of Uber driver customers that get discounted coffee, fuel, and shop items. The POS is absolutely infuriating to use and very slow.

      Viewing 1 - 3 of 80 Reviews
      Related searches: bp Customer Service Representative (CSR) jobs | bp Customer Service Representative (CSR) salaries | bp benefits | bp Customer Service Representative (CSR) interviews | bp conversations
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      Glassdoor has 8,824 bp reviews submitted anonymously by bp employees. Read employee reviews and ratings on Glassdoor to decide if bp is right for you.