I applied online. The process took 4 weeks. I interviewed at Expedia Group (Kuala Lumpur)
Interview
First round was self-record video with preset questions from the Company, basic questions like introducing yourself, why do you think you fit for this role. Practise a little before the camera because you are given 3 minutes to answer. Then, if you pass, the round after is interview with HR, then, if you pass, the round after is with a Team Leader, then if pass, the last round is with the direct Manager. It was a good experience overall. If you are in the same country of the office, there will be also an onsite interview, when you are invited to the office.
Interview questions [1]
Question 1
Tell us about yourself, Why do you think you are suitable for this role, Describe a time when you faced a difficult challenge and how you solved it.
I applied through a recruiter. I interviewed at Expedia Group (Praga) in May 2019
Interview
Very professional and kind, make me feel comfortable and attended, they follow the interview them they show me the office and workspaces, very professionals. It took me one interview and then they answered fast by calling me back to let me know that I had passed it.
Interview questions [1]
Question 1
What will you do if a partner said that don't want to be attended for you, even you are doing a good job.
I applied online. The process took 5 days. I interviewed at Expedia Group (Praga) in Aug 2019
Interview
I applied online, the next day I got a call from the recruiter who scheduled an interview in the local office. I got a job offer the next day after the interview.
I was interviewed by two team supervisors. They were very friendly, asked a lot about my previous job experience and examples of how I behave in different situations.
The company made a good impression on me and I really liked the staff and the office, but I wasn't happy with the conditions of the position, which were not mentioned in the job description, such as being on the phone for almost 8 hours a day, with only two 15-minute breaks scheduled by the managers (+ the lunch break). Also, I was told it happens that employees' holiday plans get cancelled because of the unexpected amount of business and lack of staff in the team.
A former employee informed me there is a high fluctuation rate because of the job conditions, so I decided to turn down the offer and look for a more flexible job.
TLDR: Good company with nice benefits but the position felt too restrictive and not worth it.
Interview questions [2]
Question 1
What would you do if you got a negative feedback from a client and you knew you did your best on the call? Would you be willing to call back the client to get an explanation?
What would you do if you were on a call and your manager would need something from you and at the same time your colleague would ask for your help with a case?