RBC Client Advisor interview questions

Question 2

Can you explain a situation where you had to deal with someone who was upset or angry? What did you do about it?

Question 3

How would you react to someone asking to speak to a manager immediately?

Question 4

Why do you think you would be a good fit for this role?

Question 5

Tell us about a time you dealt with a difficult situation in a team environment. What did you do?

Client Advisor Interview

May 19, 2020

Anonymous Interview Candidate

No offer

Neutral experience

Average interview

Application

I applied online. I interviewed at RBC

Interview

phone interview. the interviewer was very professional. a very general interview, 2 behaviour questions. no self introduction. they ask about you through your customer service experience. prepare for situtional experiences.

Interview questions [1]

Question 1

what you have you done our of your way to help the customers?

Client Advisor Interview

Mar 10, 2020

Anonymous employee

Accepted offer

Positive experience

Easy interview

Application

I applied online. The process took 3 weeks. I interviewed at RBC (Brampton, ON) in Mar 2020

Interview

Applied online and was asked to complete a questionnaire and submit my resume and availability. Next day, got a call for a phone interview which lasted 10 minutes and was told I would make it to the next interview process. Received another call a week after to take part in a group interview with higher up managers.

Interview questions [3]

Question 1

Where do you see yourself in 5 years.

Question 2

Tell me about yourself.

Question 3

Name a time when you went above and beyond to help a customer.

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Client Advisor Interview

Aug 10, 2020

Anonymous employee

Accepted offer

Positive experience

Easy interview

Application

I applied through an employee referral. The process took 3 months. I interviewed at RBC (Coquitlam, BC) in Apr 2020

Interview

Interview questions [5]

Question 1

Tell me about yourself.

Question 2

Can you explain a situation where you had to deal with someone who was upset or angry? What did you do about it?

Question 3

How would you react to someone asking to speak to a manager immediately?

Question 4

Why do you think you would be a good fit for this role?

Question 5

Tell us about a time you dealt with a difficult situation in a team environment. What did you do?

Client Advisor Interview

May 19, 2020

Anonymous Interview Candidate

No offer

Neutral experience

Average interview

Application

I applied online. I interviewed at RBC

Interview

Interview questions [1]

Question 1

what you have you done our of your way to help the customers?

Client Advisor Interview

Mar 10, 2020

Anonymous employee

Accepted offer

Positive experience

Easy interview

Application

I applied online. The process took 3 weeks. I interviewed at RBC (Brampton, ON) in Mar 2020

Interview

Interview questions [3]

Question 1

Where do you see yourself in 5 years.

Question 2

Tell me about yourself.

Question 3

Name a time when you went above and beyond to help a customer.