RBC Customer Service Representative (CSR) interview questions

During Covid-19, the interview process happened through zoom. I first applied online then they called me in for an interview. I then got interviewed and got asked the standard questions that any applicant would, so it was easy and straightforward.

I applied online, got mail from HR team member to arrange schedule for telephone interview, got a call from HR and did telephone interview for about 20mins, and face to face interview at the branch..