Several rounds of interviews with a couple different individuals (it was one at a time for me) from the recruitment team and from within guru leadership roles. The feel is very conversational and friendly. There may also be an opportunity to do a mock sales pitch, as well as a mock Support call to test your resourcefulness (i.e., how well you can Google!).
Interview questions [1]
Question 1
Tell your life story. Essentially how the experiences you’ve had have led you to where you’re at, applying to work for Shopify.
I applied online. The process took 1 week. I interviewed at Shopify in Mar 2018
Interview
The interview process starts with a Skype video chat, which is fairly informal and is intended for the interview to get to know your personality and determine whether you are a fit for the role as well as the company culture. If you make it passed this stage, you will immediately be thrown into the "Gauntlet," which is a role-playing exercise that tests your ability to manage multiple communications with customers at a time, as well as efficiently locate the answers to questions you don't know.
So different! After doing research online about the intensive application and interview process, I was a bit nervous but ended up having a ton of fun. I heard back 2 weeks after my application and the interview process itself was completed in 2 days. I was hired that same day.
Interview questions [1]
Question 1
Tell me what you've been up to for the past 8-9 years.