Shopify Support Advisor interview questions

Standard online application with a keyword hidden within the job posting itself that was needed to be included in your application form. Also included by a technical aspect of designing a store and meeting some preset requirements Next stage was a Skype interview for 1 hour discussing the role etc. Finally a practical aspect. Simulating the role and using your created store to facilitate this. This included 30 minutes multiple chat support with a Trainer acting as a customer troubleshooting issues in 3 windows simultaneously. Next a series of short phone call simulations doing the same closing off with an email portion.

The interview process is straightforward with the first round of an online assessment. The second round was a video interview followed by two mock merchant chats and a mock phone call.