Glassdoor users rated their interview experience at Spectrum as 100% positive with a difficulty rating score of 1 out of 5 (where 5 is the highest level of difficulty). Candidates interviewing for Senior Desktop Support Specialist and rated their interviews as the hardest, whereas interviews for Senior Desktop Support Specialist and roles were rated as the easiest.
Here are the most commonly searched roles for interview reports -
I applied online. The process took 4 days. I interviewed at Spectrum in Dec 2022
Interview
Quick to schedule interview. Monthly classes so wait time can be a little far out for a start date. After that recruiter does all the work by keeping in touch.
Interview questions [1]
Question 1
Describing handling angry cx and what did I do to deescalate?
I applied online. The process took 1 day. I interviewed at Spectrum (Bridgeton, MO) in Mar 2022
Interview
Two step interview process. First interview youre asked about your experience in a public place (cafeteria for me), they ask if you know the difference between a modem and router (correct answer is that a modem brings in internet and a router contains the wifi to give out the wifi) anyways, second interview is right after the first if you move on its immediate. You are asked more about your experience by one of the leads/managers. They tell you if you got the job after. If you dont get an offer on spot then you didnt get it.
Interview questions [3]
Question 1
What is the difference between a modem and a router?
I applied through a recruiter. The process took 5 days. I interviewed at Spectrum (Davenport, FL) in Mar 2023
Interview
Applied online, right away received email to complete Online Assessment. A day later received email from Recruiter to schedule a Video Interview. Two days later completed Video Interview with Recruiter. Recruiter goes over the details about your position. Recruiter also went over all the benefits the Company provides( Health, Dental, Vision, 401k). Free internet service and cable tv, if you are in their service area and discounted mobile phone service. Got Offer the Job at the End of the Interview. I would say I was very prepared for this interview. I had 6 stories written down in front of me to refer back to in the STAR method. Also, I had about 5 questions written down to make sure I ask during or at the end of the interview. Now just waiting on background check. They said it would take about 1-2 weeks to get completed.
-Be prepared to answer about 4-5 questions in the STAR method. I would suggest to have about 5 stories prepared ahead of the interview.
-Make sure you research information about the company. They will ask.
-Make sure you ask questions throughout the entire interview. ( About company, the recruiter, and the position) Build some rapport with the recruiter.
Timeline:
Day 1- applied and submitted online assessment.
Day 2- nothing
Day 3-Recruiter reached out to schedule interview
Day 4- nothing
Day 5- Completed interview with Recruiter and received job offer !