Glassdoor users rated their interview experience at Spectrum as 100% positive with a difficulty rating score of 1 out of 5 (where 5 is the highest level of difficulty). Candidates interviewing for Senior Desktop Support Specialist and rated their interviews as the hardest, whereas interviews for Senior Desktop Support Specialist and roles were rated as the easiest.
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I applied through an employee referral. I interviewed at Spectrum (Louisville, KY) in Nov 2015
Interview
Intense and data driven, various scenarios regarding site based operations and overall staffing calculations. The Brad Cleveland Book on Call Center Management will be your greatest help in preparing and passing any Call Center related interview.
Interview questions [1]
Question 1
How to calculate weighted VOL and AHT's across multiple LOBs.
I applied online. The process took 2 days. I interviewed at Spectrum (Akron, OH) in Apr 2019
Interview
quick, easy and professional. They responed to my application quickly with a phone screening interview that did not take long at all. Then got an email setting and confirming a in person interview within the next few days. The in person interview was handled very well, interviewers were very friendly and very informative
I applied in-person. The process took 2 weeks. I interviewed at Spectrum (Bradenton, FL) in Dec 2017
Interview
Completed an assessment.. Online face to face interview with 3 employees individually. Each had their own questions and decided if you would move to the next person or not overall easy experience