I applied online. I interviewed at Spectrum (Portland, ME) in Oct 2017
Interview
First was phone interview and an assessment online that was about an hour or so long. It was fairly easy. Basically gives you situations and is a call center computer program that you work with
I applied online. The process took 1 day. I interviewed at Spectrum (Greensboro, NC) in Sep 2017
Interview
First a phone interview where they ask you preliminary questions about yourself and to schedule an in person interview. In person interview you do a simulation of answering a call and speak to a panel of managers
Interview questions [1]
Question 1
How to de-escalate a situation with an angry customer
I applied online. The process took 1 week. I interviewed at Spectrum (Florence, KY) in Aug 2017
Interview
They ask many questions about old Customer Service experiences and want to know how you will be in the call center setting. Be sure to just relax . The interviewers are very nice and understand that you are nervous.
Interview questions [1]
Question 1
What was a time where you felt like someone went above and beyond for you?