Glassdoor users rated their interview experience at Spectrum as 100% positive with a difficulty rating score of 1 out of 5 (where 5 is the highest level of difficulty). Candidates interviewing for Senior Desktop Support Specialist and rated their interviews as the hardest, whereas interviews for Senior Desktop Support Specialist and roles were rated as the easiest.
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I applied online. I interviewed at Spectrum (Austin, TX) in Oct 2013
Interview
Phone call from recruiter, get a face to face interview, pass a drug screen and go through a few weeks of (now horrid) training. Then you're sent out on your own.
I applied online. The process took 3 weeks. I interviewed at Spectrum in Jun 2017
Interview
Standard process phone screen, 1:1 Hiring Manager, Team, VP. Was kept updated through process & hiring manager/recruitment was very responsive to scheduling & questions. Process beginning to end less than a month.
Interview questions [1]
Question 1
Key high profile projects worked on. What skills & accomplishments to fill the job requirements. Managing people & process, executive communications. Overcoming obstacles, resolving conflict.
I applied through college or university. I interviewed at Spectrum (Saint Ann, MO) in Apr 2017
Interview
You are first screened by the recruiter on the telephone. If the recruiter believes there might be potential, they will schedule a time for you to come in person. When you come in person for the second part of the interview, you take a test on your skills/personality on a computer when you first arrive; then, you are interviewed in person by this pompous guy who is the manager of the sales rep, who, I believe, doesn't hire based on skill, but based on who he likes/dislikes and other unknown irrational reasons. I have worked in sales and customer service all of my life, have bachelor's and master's degree. The fact that he didn't hire me is either he felt threatened by how much I knew (he is someone who worked there for years, started from the bottom and worked his way to the top - no education background beyond high school), or, I was overqualified. I was still pretty shocked and upset I didn't get the job. I walked away from the interview feeling pretty confident. To get an email immediately the following morning saying I didn't get the job was pretty shocking. And I am a very humble person with low confidence - so this really shocked me.
Interview questions [1]
Question 1
How would you be able to control the conversation of a sales call, so that the potential customer calling doesn't control the conversation?