Glassdoor users rated their interview experience at Spectrum as 100% positive with a difficulty rating score of 1 out of 5 (where 5 is the highest level of difficulty). Candidates interviewing for Senior Desktop Support Specialist and rated their interviews as the hardest, whereas interviews for Senior Desktop Support Specialist and roles were rated as the easiest.
Here are the most commonly searched roles for interview reports -
You will need to take and hour long assessment test which your answers base on if you get hired. If not offered a job onsite you can reapply in 6 months
Interview questions [1]
Question 1
How would your supervisor rate your ability to assist customers that have an issue with the service
I applied online. I interviewed at Spectrum (Melbourne, FL) in Jul 2017
Interview
Pretty standard interview - basic questions, how would you handle certain situations w/clients. Very thorough, first interview was via phone, scheduled interview for the next morning to meet face to face - there was a group of us, they told us about the company and requirements of the position, they took us for one on one interviews after that, both the interviewers I had were very thorough in not only asking me about different experiences, how would you handle this situation, tell me about a time when, tell me something you did to make yourself better for x company, pretty standard questions to make sure they find the right fit. All in all I think it was a great experience and very professional - they are looking for people who will benefit their company and need to make sure the person they hire will fit their needs.
Interview questions [1]
Question 1
Tell me about a time when you had to handle an upset customer, what happened and how did you resolve it.
Tell me about a time when you had trouble with a situation at work - how did you resolve it.
How do you feel about helping people troubleshoot their equipment - can you tell me how you would try to resolve an issue with someone whose equipment is not working properly.
Availability (Are there limitations to your schedule, is it flexible)
Mostly the standard questions you would think they would ask regarding the position you are applying for. Also asked me if there were questions I had about the position which there was - I was interested in finding out what a day in the life is like - how they felt the company represents them, do they enjoy it, and how long have they been with them.
I applied online. I interviewed at Spectrum (Overland Park, KS) in Jul 2017
Interview
30 Minute Phone Interview that goes over the job description, benefits and pay.
Interview started out by them outlaying the job. Working weekends and holidays. They state that there are 6 levels of the technician position and they start everyone out at level 1, which pays the lowest. Level 1 technicians get paid $12-$14/hr. This is low in the ball park compared to other Field Technician jobs with other companies. I'm not sure who they are trying to fool here. Unless you are a fool, you will go where you are paid what you are worth. Field Technician Jobs should start at at least $16/hr.
Interview questions [3]
Question 1
Why are you interested in working for charter?
What are you looking to make?