Glassdoor users rated their interview experience at Spectrum as 100% positive with a difficulty rating score of 1 out of 5 (where 5 is the highest level of difficulty). Candidates interviewing for Senior Desktop Support Specialist and rated their interviews as the hardest, whereas interviews for Senior Desktop Support Specialist and roles were rated as the easiest.
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I applied online. The process took 4 weeks. I interviewed at Spectrum
Interview
Sales is your number one job. You have to interact with every single Customer and offer Services. You are constantly being monitored by your Supervisor and graded after each transaction. Your cash drawer has to match up to the penny after every single day. You are monitored by your transactions in the computer/billing system. You have to use the correct discount codes or the system flags you. Office is open 6 days a week. Once or sometimes twice a month you work one half day during the week and work that Saturday by yourself. Everything you do is critiqued from your greeting to each customer, to selling all products or services with each Customer you have contact with, to balancing your drawer every day, accuracy inputting customer information, equipment, discount codes and notes on every Customer account you open, keeping up to date on competition prices, services and equipment, taking test and quizzes monthly, staying professional when you have an irrate Customer.
I applied online. I interviewed at Spectrum (Staten Island, NY) in Oct 2016
Interview
It was split up into 3 so you would interview with 3 people the same day , did role play , and regular interview stuff you get a tour of the call center as well
I applied online. I interviewed at Spectrum (Akron, OH) in May 2015
Interview
They want to know "a little about you", and they asked me to sell something that was in the room to them other than their cellphone. Usually, they give you a second interview if they like you. I guess I did fine because the supervisor said he was going to go with his gut feeling and hired me right in.
Interview questions [1]
Question 1
Sell me something in the room other than my cellphone