Spectrum interview questions

Because keeping the customer happy is the main role of a customer service agent, much of the interview was designed to learn if the potential employee had the personality and skills to provide the customer a competent, confident, and an overall attitude that the customer is king. As the first person representing the company they will encounter, it is important to know it will be your job to build positive relationships with them. The questions wee situational mainly and there was some role playing. Overall, the interview was comprehensive and there were many forms to fill out.