Glassdoor users rated their interview experience at Spectrum as 100% positive with a difficulty rating score of 1 out of 5 (where 5 is the highest level of difficulty). Candidates interviewing for Senior Desktop Support Specialist and rated their interviews as the hardest, whereas interviews for Senior Desktop Support Specialist and roles were rated as the easiest.
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I applied through a recruiter. I interviewed at Spectrum in Oct 2016
Interview
Ask scenario questions, based on previous job. No personal questions, rather questions pertaining to the job. Five to eight questions were asked. A time when I was wrong what did my manager do or what did I do in order to overcome it
Interview questions [1]
Question 1
A time when I couldn't satisfy a customer, what did you do in a situation. How were you successful or the outcome of the situation
I applied in-person. The process took 2 weeks. I interviewed at Spectrum (Cleveland, OH) in Sep 2016
Interview
First an online assessment. Then I had a four step interview process. A tour of the call center, a personality test, situation test, and finally role playing where I had to act like an agent; helping a customer with a billing problem
Interview questions [1]
Question 1
Did you ever almost lose your temper with a customer? What was the problem and how did you handle it?
I applied through a recruiter. I interviewed at Spectrum
Interview
One half hour phone interview and a final in-person. Relaxed office, non-formal, no drilling done. Helpful answers questions. Easiest interview ever been on. If you aim to wow them with answers, you are at a loss.