Glassdoor users rated their interview experience at Spectrum as 100% positive with a difficulty rating score of 1 out of 5 (where 5 is the highest level of difficulty). Candidates interviewing for Senior Desktop Support Specialist and rated their interviews as the hardest, whereas interviews for Senior Desktop Support Specialist and roles were rated as the easiest.
Here are the most commonly searched roles for interview reports -
Applied during a job fair, interview was quick but expected to role play customer interaction. Was told purpose is to gauge how you'd handle more forward customer interactions. Was called back within a week and if accepted starting within upcoming month.
Interview questions [1]
Question 1
How would you handle a customer upset due to promotion ending?
I applied online. The process took 3 weeks. I interviewed at Spectrum (Saint Louis, MO) in Aug 2023
Interview
Zoom interview, training will be 8am-5pm then change after training to 10am-7pm Mon-Fri. Calls are recorded, changing your schedule is based on your metrics, you may be stuck in your schedule for quite some time
Interview questions [1]
Question 1
What is the difference between a good and a great employee?
I applied online. The process took 2 weeks. I interviewed at Spectrum (Irving, TX) in Jul 2023
Interview
It was quick, painless, very organized. The location was easy to find and didn't have to wait long. The folks doing the interview seemed interested and were very engaging. That was very nice to see
Interview questions [1]
Question 1
How do you handle escalated situations? Tell me a time you had to use multiple systems to help a customer?