I applied online. The process took 2 weeks. I interviewed at TP (Lisboa, Lisboa) in Jun 2016
Interview
A week after I had sent my CV I received a call, where some general questions were asked (regarding motivation, why Portugal etc.). After that I had to take an online test (writing capabilities both in my mother tongue and in English, typing speed, general technical understanding). A few days later I had another interview, this time with the recruiter and the team leader.
Interview questions [1]
Question 1
- What are your expectations, what do you think would your work day look like?
- What would you do in down time?
- What do you think are the challenges for you?
I applied in-person. The process took 1 day. I interviewed at TP (Columbus, OH) in Nov 2014
Interview
There are two interviews. One for Teleperformance and another for the specific project. Both interviews are taken at the same time though there is a waiting period between the interviews since they have to pull a representative from the project to conduct the interview.
Interview questions [1]
Question 1
Have you ever had to deal with a difficult customer? If yes, how did you resolve the situation?
I applied online. The process took 5 days. I interviewed at TP (Ogden, UT) in Sep 2014
Interview
basically you fill out the standard application online, then their recruiting desk calls and you schedule an interview. if that goes well, a supervisor will come from the floor and interview you as well. then they make the decision to hire you and get you into a training class.
Interview questions [1]
Question 1
what is amazing customer service to you? (or something along those lines)