Amazon reviews

3.5

60% would recommend to a friend

(209,907 total reviews)
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Andrew Jassy

50% approve of CEO

57% positive business outlook

Amazon has an employee rating of 3.5 out of 5 stars, based on 209,907 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Amazon employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologia da informação industry (3.9 stars).

Reviews by job title

210K reviews
2.0
Jul 29, 2016
Recommend
Business Outlook

Pros

Your hard work gets noticed, by Managers and Tier 3s alike (Tier 3 is a position that is somewhat equivalent to an Assistant Manager at other employers, but they directly manage the bulk of resources in the areas that they're assigned). You can be trained in other areas in your working area if those above you think you can handle it. At date of hire, you receive up to 4 days off, in the form of -1-10 hr block of Vacation Time, 1-10 hr block of Paid Personal Time, and 20 hrs of Unpaid Personal Time.Vacation time must be submitted for approval no less than 24 hours before the time you wish to be off, the Paid personal time can be used whenever you like, and the same with the Unpaid Personal time. You get up to two weeks , 1 week of vacation and 1 week of paid personal, and every quarter, you accrue 2 extra unpaid days. You can have up to 80 hours of unpaid time accrue before you max out, you lose all of your 1 week personal time if you don't use it by the end of the year, and my understanding is that vacation time can be accrued for an unlimited amount of time. After your first year, you receive double the amount of vacation time to accrue throughout the year. Remember, all of that time takes the whole year to accrue, so every pay period, you get a little more that you can use in whatever type of increments you decide. Insurance Benefits aren't too bad, if you're single, or have a spouse/domestic partner... If you have a family, still not the worst that I've seen, but fairly standard...(See Below) For advancement and promotional capabilities, Amazon.com is also great if you're single and/or have a specific type of spouse/domestic partner...(See Below) 401 K is pretty standard for the industrial warehousing industry. After being there for predetermined amounts of time (2 years, then 3 years), you receive a few units of stock at both intervals, which is nice...(see below) You MAY receive a small monthly bonus, based on the whole facility performance, so that's definitely good..(See Below) Amazon.com also has tons of Leave types available for emergency situations or personal issues, but really could benefit from enforcing the laws concerning certain types of leave...(See Below) They also have an Ethics Line, for employees who feel like they're being slighted, or have seen something they feel or know is wrong. (See Below) Tuition Reimbursement - WONDERFUL... Amazon has a pretty good tuition program. You have to be an Amazonian for over a year before it can be used, but they'll pay up to 12k for certain college courses, usually a technical certificate, or Certificate of some kind. It's supposed to be up to 3K, spread out over a years time, but they're pretty flexible on that because of the limited number of available programs that you can finish over a few years time period... And they also pay for your text books related to the program/classes you're taking. Really, really nice. Pay isn't bad, for a warehouse, unskilled, position either...starting out.(See Below) In the end, Amazon.com isn't a bad place to work, it's really great for hardworking, high achieving, single people, or people who don't have families, or people with a college degree BEFORE you start at AMAZON.

Cons

As for the insurance benefits, for a company the size of Amazon.com, and with as many subsidiaries that they own, they should have been able to hire someone who could have negotiated a much better deal for their group insurance rates for anyone with a family. I've worked at smaller employers, with nowhere near the employee capital leverage that Amazon.com can command, and they provided much better insurance for families or Parents w/children, at much lower rates. again, as long as you're single, or only have a spouse/domestic partner...and that spouse/domestic partner is able to/willing to move. If you have children, or your spouse/partner can't/won't move for whatever reason, then you better have a college degree to move up within any real time frame. In my 4 years of being at Amazon.com, I knew of many Tier 3's who had been at Amazon for 5 years, maxing out their pay, before they were promoted. For me, that's just too long to be in one place, with less than a dollar raise per year, to be on one position.....Unless you were some one if the opposite sex of who wanted you to fill a Tier 3 role (that's right, sexist behavior) or Unless you have a degree...Add that in and I've known of a dozen or more who were promoted within 18 months or so. That doesn't count the number of newly hired Area Managers that were only able to do the job because of the Tier 3's in the area, and then still fail and before being fired, start going on write up spree's to prove they can be better managers. Amazon doesn't have a formal policy for having to have a college degree to be promoted, but even if you have more than a decade in direct management, don't think you'll be promoted to an actual AM position, at Tier 4 or above, unless you have a degree. The shares of stock (Stock Bonus) that you receive, only twice, as a Tier 1 (or even after being promoted to Tier 3) employee is nice, but tons of employers offer far better bonus options, however, tons of employers also offer NO bonus options. As for the monthly bonus that you MAY receive, it's far from guaranteed, and seems to be skewed to benefit employees who don't have children to take care of (single parents), or a handicapped/sick spouse, parent, or have to have another main priority other than Amazon. If you use your Unpaid Personal Time, then the small monthly bonus that you MAY receive is docked by 50%. Use that time twice and you lose it. As for Leave, different facilities may have different requirements for approving the leave, forget that some states and federal laws require that it is provided in certain instances. Even if you have the correct documentation, then you can still be denied FMLA. I know, it's a serious accusation, but it's completely true. And their Ethics line complaints? well, maybe i depends on who deals with your complaints, but no one that I knew of ever was able to have anything happen (unless it was a Tier 1, who were sometimes fired as a result of theft) As for the Tuition/education program, it's not bad, but changing it to allow for earning, at least, an Associate degree, since you can actually earn it from some programs, or with some college (from before Amazon), and it would really be great. the Pay structure is somewhat odd, I've worked with temps, who have less experience, and knew than me, but made $2.00 per hr more than I did..Why? I had more responsibility expected of me but I actually made less than someone who was able to skate by doing as little as possible, making as much as possible. Amazon makes an attempt to vary pay increases by looking at other employers in the area and calculating other benefits, giving an extra quarter (sometimes less, or more than that). And one more thing...if you think that once you're promoted to a higher position, (Tier3 or up,) you could ever skate by with only getting your regular 40 hours, forget it, as an AM or higher, you hae to put in a TON of extra hours, so kiss your kids, wife, and anyone else in your life goodbye.

3.0
Nov 9, 2014
Recommend
Business Outlook

Pros

- Lots of opportunity to own your projects and deliver - Learn how to navigate and deal with politics :) - Great salary - Great name on the resume - Great cultural values that apply to anywhere you work after Amazon (except for the frugality part)

Cons

- Turnover is very high, people usually stick around 6 months to a year. People leave every week. - Toxic frugal culture, too cheap to give you the proper tools for you to do your job (software licenses, equipment, etc) - Dog eat dog culture, political as it gets - Lack of collaboration, people are willing to throw each other under the bus to further themselves - Lack of trust from management, management micromanages and even if you have data to prove why things should be a certain way, they will tell you to do it their way because they override you - No one cares about making a quality product, it's always about just shipping things that just work and never revisiting to optimize or improve the product.

1.0
Jan 8, 2014
Recommend
Business Outlook

Pros

Salaries, stock, and signing bonuses are pretty good. They do wave a lot of stock in front of you in the form of RSUs which vest in like 4 or 5 years. What they don't tell you is that hardly anyone lasts that long.

Cons

First of all Amazon is like many different companies rolled into one. What your work life is like depends entirely and absolutely on specifically which group and project you get hired into. You can be in a hell-on-earth type engineering position and be one office away from somebody working their dream job depending on the project you are working on. So take positive as well as negative reviews here of the place with a grain of salt. That said, this is a negative review. Generally Amazon is incredibly political with layers of management and various warring factions within the layers. You can easily end up in some project that exists in contested ground leading to a situation in which your contribution will come under undue scrutiny from various actors. The management of the place seems to revel in this kind of culture; they seem to want it to be this way. If you are the typical introverted programmer type who is bad at the social aspect of life, prepare to be somebody's pawn or to be stabbed in the back. You can just ignore the politics but the politics will not ignore you. There are reorgs constantly; one never knows where one stands. One's boss changes frequently. On-call a week out of a month is the norm, sometimes it is the more. You will be expected to work long hours pretty much always. When I was hired I was told our group would never be put on-call we were after a month. My boss changed after a month to my boss's boss who was literally a sociopath. After a while another programmer in my group managed to engineer basically a coup and got sociopath guy fired but by that time it was too late for me. I was burnt out. the whole dynamic of software development there is about hiring young people who haven't had a lot of prior job experience and burning them out. I was not young,I had been around the block software job-wise and I thought I could just stick it out for the carrot on the stick but, basically, I couldn't do it. At a certain point I just wanted my life back.

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