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      American Express

      Engaged Employer

      American Express reviews

      4.1

      82% would recommend to a friend

      (18,669 total reviews)
      avatar

      Stephen J Squeri

      89% approve of CEO

      80% positive business outlook

      Ratings by demographic groups

      American Express has an employee rating of 4.1 out of 5 stars, based on 18,669 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Financeiro industry (3.7 stars).

      Reviews by job title

      19K reviews
      2.0
      Dec 12, 2015

      Lost its way

      Director - risk management
      Recommend
      Business Outlook

      Pros

      Amex has a good employee culture overall and can be a great school at the onset of one's career. Because of its size there are a lot of opportunities to do new things, acquire new skills, work abroad and build an exciting career. For those of us who spent most of our adult life there is was our second home and family. And in many ways Amex encouraged strong team spirit and inspired loyalty. Also it still has a good product and brand which make employees feel proud to work there and create opportunities to get good jobs after they leave.

      Cons

      Unfortunately in the past few years Amex lost its way. On one hand it hasn't been able to innovate enough and stay current while the market pressures are making it very difficult to maintain its current position. On the other, the formerly great employee culture has eroded in several areas turning to extremely competitive, over-pressuring and unforgiving. Moreover Amex is the classic example of promoting undeserving people simply for managing up well. Networking and presenting well is a lot more important than actually doing good work.

      5.0
      Dec 10, 2015

      Business Systems Analyst

      Business analyst
      Recommend
      Business Outlook

      Pros

      All the time I was there, the chance for advancement was there for the taking. You just had to take the initiative to inquire and do whatever it took to make it happen, even if it was a year later. The benefits and 401 k were amazing. I had so many wonderful managers and senior leader's. I learned so much and met so many amazing people. I met a few dear people that I have been friends with for almost 20 years so I am grateful I was able to start my career there.

      Cons

      Once I became a band 30, an analyst, no more leave right at 8 hrs and not worry about work. Sometimes worked 50-55 hours a week. Working at home at night and on weekends. When we had product launches, sometimes had to go into the office at midnight and stay until the wee hours of the morning or be on calls all night. It was exhausting but it was your job and expected of you.

      3.0
      Nov 25, 2015

      American Express

      Vice president
      Recommend
      Business Outlook

      Pros

      Challenging and interesting problems. Large majority of people are collaborative team players. Smart peers. Career moves through different groups are encouraged. Strength of brand and reputation. Company is self-aware on attention to people/talent/work-life balance - questionable on whether awareness has driven change.

      Cons

      Extremely consensus-driven & matrixed. Lots of churn for little forward motion. For a company based on information (underwriting, consumer/merchant demographics, transaction information, etc.), data is extremely hard to access and users have low levels of fluency. Probably still overstaffed by 20%.

      Viewing 484 - 486 of 18,669 Reviews
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      ReviewsAmerican Express reviews

      Glassdoor has 22,029 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.