Assurant reviews

Unless you are best friends with your boss, or kiss ass, you can't get promoted at this call center. I've seen good representatives and senior representatives passed over time and again but they won't kiss ass. Recently, a couple of senior representatives were promoted to supervisors because they excel in kiss ass. One of of them talks so much, no one can stand to listen to her nasal voice and the other one has absolutely no class at all. She is perfect when no one is listening, but thinks she is alone and she sounds like a truck driver with the customers and she's so loud and obnoxious, no other company would have every promoted her. They also rehired one of the biggest brown noses ever, she had to leave the company for personal reasons because she was going to be incapacitated for a few months. Company doesn't really care about their reputation if they don't require it of their employee's reputations.

This company is a product of the merger of two companies - one was in Atlanta and the other was in Miami. They kept both offices and have a couple thousand people at each location. Through acquisitions they have offices elsewhere. In the other offices the employees are treated as second class citizens. They are almost universally treated badly to encourage resignations so Assurant won't have to pay hefty severance packages. Perhaps this is the norm if you work for an acquired company, but they're very passive aggressive about it which is annoying to say the least. People are terminated in a somewhat random fashion - some are let go with no notice and others get up to four months notice. If you are "lucky" enough to not be terminated you will have to contend with their incredibly antiquated technology (circa 1980) and siloed method of operating. It's difficult to find the one person out of the 14,000 who has the knowledge you're looking for if you're trying to solve a problem, and only about half of the other employees at best are willing to help. Most people are punching the clock and couldn't care less about anyone outside of their silo. In addition, there is a class system where the top layers of management are treated very differently than the lower levels. Perhaps this is the norm in Fortune 250 companies, but that doesn't mean it's right. Assurant is a prime example of why insurance companies are considered to be dinosaurs. I wouldn't buy their stock on a bet. They're standing still at best.