Assurant reviews

Nepotism. Employees were evaluated by how much their supervisor liked them instead of their work performance, behavior and attendance. Lack of opportunities for promotion. Merit increases were yearly but very minimal, maybe 2%. Entry level employees were getting paid more than me after being employed there for 8 years! I was a top performer!

No support at all from mangers you will get upset customers calling demanding for a manager good luck there is no line to call for a manager you have to send them a message in chat which they never respond the team leads that are there never respond to escalated calls your stuck with the customer asking why a manager is not available you are told to submit a manager callback request and will get back within 24-48 business hours which you will get a call from the same customer weeks later a manager never called training is a joke you will have maybe 1 -2 clients to work for it’s dealing with mortgage insurance for banks they only train you for 1 bank and then your thrown on the phones hoping you are giving correct information there is a chat you can ask for help but good luck with them responding I’ve asked a question at the beginning of my shift it’s time to go home 7 hours later still no response as the people I’m chat are also taking calls meaning no one can respond in a timely manner