Atento reviews

3.3

56% would recommend to a friend

(471 total reviews)
avatar

Dimitrius Oliveira

50% approve of CEO

42% positive business outlook

Atento has an employee rating of 3.3 out of 5 stars, based on 471 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Atento employee rating is in line with the average (within 1 standard deviation) for employers within the Gerenciamento e consultoria industry (3.7 stars).

Reviews by job title

471 reviews
4.0
Apr 3, 2023

Backoffice

Anonymous employee
Recommend
Business Outlook

Pros

Customer support via chats, emails and outbound calls oriented to advice and troubleshooting for customers using paid ad services on Meta (Facebook) globally.

Cons

The campaign its over due to budget and targets troubles

1.0
Apr 1, 2023

Not Great

Recommend
Business Outlook

Pros

Paycheck Indoor job Ability to move up

Cons

The whole job. Everything is a cluster of disorganization. The supervisors don't care enough to actually do their job adequately and then blame other departments for their agents lacking on calls. My team of QAs that I was part of was constantly told we were scoring calls too harshly and lowering morale when we were just doing our jobs. There is a ton of favoritism within this company. Overall not a great place to work.

Viewing 220 - 222 of 471 Reviews

Glassdoor has 13,417 Atento reviews submitted anonymously by Atento employees. Read employee reviews and ratings on Glassdoor to decide if Atento is right for you.