Pros
Many of the people who work at Cengage are wonderful.
Cons
There is a glaring lack of communication between departments, which creates a pervasive culture of confusion. The company is constantly reorganizing, seemingly without any regard for the employees affected by the reorgs. Upper management is secretive and often maintains a tone of blatant disrespect for the entry-level employees. Mid-management is in shambles because of the reorgs and there is a constant struggle between the new managers (who are not discipline-aligned) and old manangers (who are discipline-aligned). Again, this creates confusion for the entry-level employees, some of whom have as many as 4 "managers" telling them different things do and different ways to handle things. There are frequent promotions for mid/upper level managers (who then do not receive proper training to manage employees), but there is literally zero room for entry-level employees to move up. I say "literally" because they have simply stopped replacing people leave the company. Perhaps the most infuriating aspect of the job is that management seems oblivious to the fact that a significant portion of their employees are recent college grads. Rather than use us a resource, we have to sit in meetings where managers refer to college students as "lazy" and "think they are always right," simply because students refuse to shell out $300 for a textbook that they can get second-hand for much less. This is a terrible place to work. The pay is pretty much impossible to live on (WELL below market) and because they aren't filling entry-level positions, most of us are filling what should be multiple jobs with no extra pay. The enviornment is toxic, the good employees are all jumping ship (wisely) and the company refuses to adapt new strategies that would actually lower the cost of textbooks.
